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Edit: 16 Jun 2021
Laptop is going OK - not much fan noise or heating as I haven't been using it much. mostly my work laptop
Got a better data USB C to USB C cable to plug into the dock and using a Lenovo Dock Gen 2 for the additional screen, think they are helping in better handling and keeps fans not to rev so much
Being my 3rd laptop (replaced 2 before) battery is performing better than the other two. Haven't run the full tests yet - still in progress to test real word batt life (office work, no games, no memory or cpu intensive apps)
Edit: 17 Feb 2021
Well, this 3rd laptop replacement is not as bad as the other two, however, the rocket engine fan noise is not completely gone.
this laptop is for light use only, any slightest workload "WHEN hooked up to an additional monitor" + Microsoft teams video call, 3-word documents, 2 webpages, this laptop cannot handle. It runs however fans rev up and won't stop until we close a few applications or disconnect additional monitor.
I think its the quick charging or charging which using additional display via display USB-C. Not much was done during the testing phase.
I hear dell XPS's and some other laptops rev fans too, however only when there is significant load, not just basic office work.
Example: I had sticky notes, 1 webpage, and a TEMAS interview video call: Laptop fans did not stop revving at max speed until the end of the interview and I closed all applications.
For this time there is nothing more I want to do - there is no fix for this, so i will have to s*C* it up and make a better decision next time.
Edit:28 Oct 2020
Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention.
Edit: 28 Aug 2020
No change - Laptop still goes crazy when plugged to an additional screen
All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft
Edit: 17 Apr 2020
The issue still continues, Couldn't attend MS Store because of COVID lockdowns.
At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging)
Edit: 21 Jan 2020
Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.
I will give away my laptop to the store soon to test.
Biggest change I noticed. Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess.
I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly
Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.
Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me.
Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
i have tried all the solutions, reseted, completely updated no unnecessary softwares. I was thinking of contacting Microsoft after my finals to get it repaired as it is under 1-year warranty which will end on 26th but i am really tired of this issue it has a drastic effect on PC and as a student i have seen a lot of trouble because of this.
Same here, I am a student and got this laptop coz of good battery and performance, but now i plug it in to charge and fans go crazy and the laptop heats so much which greatly lead to slow performance and battery take a lot of time to charge and drain fast. I had my exam and was charging my laptop it was heated and fan noise and my laptop froze. I hope they look into this matter its been months.
Well, Its been almost year and no fix, unfortunately. As you can see from my original post the only way I was able to get some sort of battery life or low fan noise is to keep swapping until I get the one which is a tad bit better than the previous ones. even this laptop fans go crazy when hooked up to a Dell dock with 34inch screen (without running battery hogging apps) This laptop fans rev when I use video conference (MS Teams) and kind of stop when I am done with the meeting, previous laptops they used to continue until I reboot. overtime it affects battery and max I can get was 4 to 5 hours.
Same here, I am a student and got this laptop coz of good battery and performance, but now i plug it in to charge and fans go crazy and the laptop heats so much which greatly lead to slow performance and battery take a lot of time to charge and drain fast. I had my exam and was charging my laptop it was heated and fan noise and my laptop froze. I hope they look into this matter its been months.
Edit:6 Dec 2020
I have finally swapped the laptop with another one. This one also heats up however not as hot as the previous one. Atleast this one calms down when apps are closed. We may not find a permanent solution or atleast not yet. As many advised on this forum even a video conference call would hit up the fans.
I havent fully loaded up this laptop with apps or a good days work. WIll update this thread if this one is the same or a tad better the old 2 laptops
Edit:28 Oct 2020
Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention.
Edit: 28 Aug 2020
No change - Laptop still goes crazy when plugged to an additional screen
All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft
Edit: 17 Apr 2020
The issue still continues, Couldn't attend MS Store because of COVID lockdowns.
At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging)
Edit: 21 Jan 2020
Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.
I will give away my laptop to the store soon to test.
Biggest change I noticed. Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess.
I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly
Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.
Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me.
Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????
Things got little better recently. At least the charge issue.
I use the laptop almost always connected to the surface dock (first gen), with 50% limit battery cap. Still if the CPU usage reach 30% for like a minute, the fan spin up too much loud
My config: 15" - CPU: i7 - RAM: 32Gb - SSD 1Tb
