SURFACE LAPTOP 3 - Overheating when charging and excessive Fan Noise

Anonymous
2020-01-07T23:58:07+00:00

Edit: 16 Jun 2021

Laptop is going OK - not much fan noise or heating as I haven't been using it much. mostly my work laptop

Got a better data USB C to USB C cable to plug into the dock and using a Lenovo Dock Gen 2 for the additional screen, think they are helping in better handling and keeps fans not to rev so much

Being my 3rd laptop (replaced 2 before) battery is performing better than the other two. Haven't run the full tests yet - still in progress to test real word batt life (office work, no games, no memory or cpu intensive apps)

Edit: 17 Feb 2021

Well, this 3rd laptop replacement is not as bad as the other two, however, the rocket engine fan noise is not completely gone. 

this laptop is for light use only, any slightest workload "WHEN hooked up to an additional monitor" + Microsoft teams video call, 3-word documents, 2 webpages, this laptop cannot handle. It runs however fans rev up and won't stop until we close a few applications or disconnect additional monitor. 

I think its the quick charging or charging which using additional display via display USB-C. Not much was done during the testing phase. 

I hear dell XPS's and some other laptops rev fans too, however only when there is significant load, not just basic office work.

Example: I had sticky notes, 1 webpage, and a TEMAS interview video call: Laptop fans did not stop revving at max speed until the end of the interview and I closed all applications. 

For this time there is nothing more I want to do - there is no fix for this, so i will have to s*C* it up and make a better decision next time. 

Edit:28 Oct 2020

Nothing changed its still overheats when plugged to an external display. Fans still rev high when on Microsot teams meeting or charging. Laptop battery looks like it gave up (3 to 5 hour max) on light use. What a shame this issue is not getting enough attention. 

Edit: 28 Aug 2020 

No change - Laptop still goes crazy when plugged to an additional screen

All Microsoft Stores are temporarily closed until further notice. So I have to escalate this again to Microsoft


Edit: 17 Apr 2020

The issue still continues, Couldn't attend MS Store because of COVID lockdowns.

At this stage im hoping they can fix this via software patch. However, after research, this has been a problem for a few MS products (charging, especially fast charging) 


Edit: 21 Jan 2020

Still did not go to Microsoft store. With this COVID 19 going on, working from home most of the time.

I will give away my laptop to the store soon to test. 

Biggest change I noticed.  Battery is being effected. When ever the laptop is hot during couple of hours of work connected to dock.... remove from the dock....u get 3 hours or so max on full battery... guessing due to excessive heat I guess. 

I tried multiple times charging with power adapter. Works fine without issues, no heat, battery lasts longer a little. Daily heating issue is causing battery to deterioate quickly 


Surface Laptop 3 - 13inch, i5, 8GB, 256GB SSD.

Surface laptop overheating on every charge - even with no applications running. Brand new laptop, room temperature is under 21 C. After plugging in the charger, if you listen closely near the exhaust vents - there is a faint static electric noise, not to mention is scary as i don't want to use this anywhere close to me. 

Laptop has already been replaced with a new one, still same issue. With some research a lot of people are experiencing the same issue. Any solution for this ?????

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2021-07-03T20:46:46+00:00

    My surface 3 is heating up so much while charging. Not happy at all

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  2. Anonymous
    2021-06-27T13:16:01+00:00

    Surface Laptop 3 - 13 Inch, I7, 16GB, 256GB.

    I'm in the same boat of overheating problems with my surface laptop 3 during charging. Especially it cannot handle heat during a zoom/teams call for office work.

    I tried diagnostics, software updates, reboot etc. but nothing resolved the problem.

    Kind of surprised to see many folks having this problem. Such a good laptop & Microsoft couldn't find a solution fix is a bit surprise too. Last option is a replacement to see if it works.

    Does recently released surface laptop 4 has same issues, any body has an idea. Looking for last option to buy Laptop 4 instead.

    thanks

    KA

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  3. Anonymous
    2021-06-22T07:02:18+00:00

    Same, third replacement and I'm still experiencing the same problem.

    This appears to be a hardware issue, and Microsoft has no plans to fix.

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  4. Anonymous
    2021-06-22T00:48:27+00:00

    Hey, I'm on my third replacement and I still have the same issues, particularly when charging.

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  5. Anonymous
    2021-06-21T10:52:03+00:00

    I happen to own the same laptop (purchased in 2020) with exactly the same specs as yours. It has been working fine until a few weeks ago when this problem started to occur, fan revs up crazily after plugging in charger which causes the laptop to uncomfortably overheat very quickly.

    Has anybody in this thread successfully found a solution to this issue or has any Microsoft team member provided an advice that actually works?

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