Surface laptop 3 fans running loud when laptop is plugged in

Anonymous
2019-11-17T19:40:03+00:00

Hello. I have been having this problem with my Surface laptop 3 where when I play a light game (like Minecraft) with the laptop plugged in the fans become extremely loud. However when the laptop is not plugged in the fans don't get even close to being as loud... Can someone help me solve this problem?

Surface | Surface Laptop | Power and battery

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Anonymous
2019-11-18T17:57:09+00:00

Hi 8gigLiam,

Thanks for reaching Microsoft Surface Community. We thank you for taking advantage on our new Surface Laptop 3. Definitely this is not the experience that we want you to have. We do have some few questions to have this isolated and some suggestions could lead us to a resolution.

When your on Battery, you have mentioned that you the fan is not that loud, But if you check on the battery slider are you on "Best Performance" while your in game?

You can adjust how you want your CPU to perform, by selecting the battery icon on the task bar and adjusting the power mode. Setting the power mode to Recommended throttles the CPU and helps keep it running cooler with less need of assisted cooling. While a setting of Better performance or Best performance will allow the device to run more quickly, it will also allow the fan to come on more often to keep the CPU cool and performing it's best.

Is this the 15" or the 13.5" Surface Laptop 3 for the Graphics"

If this is the 13.5" what's the processor?

We have :

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

You can check this by going to Task Bar search box and Type there "dxdiag".

Looking forward on your response. Please keep us posted.

Regards,

Edd

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  1. Anonymous
    2020-03-04T20:10:38+00:00

    I'm having the exact same issue. As soon as it plugs in fans start going off like crazy

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  2. Anonymous
    2020-03-16T15:35:19+00:00

    I raised a Support case with Microsoft which is now escalated to level 2 

    Lets see what they can come up with. 

    They apparently released a fix to address Buzzing noise some (there is another form discussing that) 

    What we hve is when connected to Dock - the fans religiously make it a mission to turn at full speed and laptop goes crazy hot within 20 min even with very light use. 

    Before we go crazy 'reg edits' and play with Fan controls and CPU controls = lets see what Microsoft has to say. 

    Any answers from them?

    Same any feedback on the issue if submitted?

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  3. Anonymous
    2020-03-16T19:36:28+00:00

    Microsoft said they havent heard of this issue. R u kidding :::: I asked them to check their forums, many people are having the same issue across the globe. 

    I didnt get a chance to give the laptop to their store as I sold my old laptop. Have to do it this week and check.

    With this carona virus a majority of work is getting done from home and can't afford not having one at home if they take weeks to investigate

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  4. Anonymous
    2020-03-17T06:45:01+00:00

    [removed by moderator] this Microsoft company. Their devices and their attitude suck..... I regret buying this laptop

    Apart from the fan and overheating issue, this device gives some electrical vibrations while being charged. Does anyone have the same problem?

    The interesting thing is that the store where I bought it (Shanghai authorized branch) said it it is normal and no refund could be done.

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    3 people found this answer helpful.
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