Surface laptop 3 fans running loud when laptop is plugged in

Anonymous
2019-11-17T19:40:03+00:00

Hello. I have been having this problem with my Surface laptop 3 where when I play a light game (like Minecraft) with the laptop plugged in the fans become extremely loud. However when the laptop is not plugged in the fans don't get even close to being as loud... Can someone help me solve this problem?

Surface | Surface Laptop | Power and battery

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Anonymous
2019-11-18T17:57:09+00:00

Hi 8gigLiam,

Thanks for reaching Microsoft Surface Community. We thank you for taking advantage on our new Surface Laptop 3. Definitely this is not the experience that we want you to have. We do have some few questions to have this isolated and some suggestions could lead us to a resolution.

When your on Battery, you have mentioned that you the fan is not that loud, But if you check on the battery slider are you on "Best Performance" while your in game?

You can adjust how you want your CPU to perform, by selecting the battery icon on the task bar and adjusting the power mode. Setting the power mode to Recommended throttles the CPU and helps keep it running cooler with less need of assisted cooling. While a setting of Better performance or Best performance will allow the device to run more quickly, it will also allow the fan to come on more often to keep the CPU cool and performing it's best.

Is this the 15" or the 13.5" Surface Laptop 3 for the Graphics"

If this is the 13.5" what's the processor?

We have :

Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor

Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

You can check this by going to Task Bar search box and Type there "dxdiag".

Looking forward on your response. Please keep us posted.

Regards,

Edd

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  1. Anonymous
    2020-07-25T13:21:01+00:00

    I would agree this seems to have helped.  I made the adjustment and set the power settings to "Best Performance".  Even running video through YouTube TV did not turn on the fans.  Usually that would happen if I was on anything other than the "Best battery life" setting.

    I feel Microsoft should still address the problem but at least I can get the performance I paid for out of the machine without it melting down.

    Thanks!

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  2. Anonymous
    2020-07-16T10:50:56+00:00

    After being tired of this, I am using Linux for almost a week, and the fans are always off for normal usage. 

    Also, I get much longer battery life.

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  3. Anonymous
    2020-07-02T04:16:30+00:00

    Hi,

    I have the exact same issue, my device is Microsoft Surface Laptop 3 15" with AMD Ryzen 7 CPU, when it's plugged in and charging regardless of what I use, the fan is too noisy and the laptop is a fireball, Microsoft shame on you for ignoring your customers and your device's obvious issue!!!!

    Thanks,

    Yash

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  4. Anonymous
    2020-06-23T22:37:47+00:00

    I just recently found out that the charging block (65W) that came with the SL3 makes a cracking noise (the block only) when connected to the wall or power distributer. It does charge still and gets warm as usual, although I consider that a safety hazard. Either way, if there is an issue(s) with the charging unit the device comes with, then there may be a recall pretty soon.

    If you are at full battery, they may have implemented a shut-off switch (software) to prevent from continuous charging on full battery as it is suggested to be bad for the batteries; but if that is not the case, either the cord, the block, the connector, or the laptop port could be the issue. 

    Have you tried charging through the USB-C port? Does that work? If it does without the same disruptions, then your battery of the laptop is not the issue.

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