using external cd/dvd/hd drive on surface pro

Anonymous
2013-02-16T18:28:50+00:00

Can I use an external cd drive to download software to my surface pro. I have a language program that I need to install and need to know if I should try to return it to get the downloadable version

Surface | Surface Pro | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-03-19T12:58:42+00:00

Thanks for your help guys, But apparently, I need to have the surface plugged in to power outlet and then plug in my external storage. Then it is recognized and it works. 

what i am thinking is that the surface wont use any of its power to run the storage device when its running on its battery. is this true for you guys as well?

Was this answer helpful?

60+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2013-02-16T19:10:51+00:00

Can I use an external cd drive to download software to my surface pro. I have a language program that I need to install and need to know if I should try to return it to get the downloadable version

I just tried it with an external DVD drive via USB and it works great. It's like any modern PC or laptop, just a little smaller.

Bye.

Was this answer helpful?

20+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2013-02-15T18:08:18+00:00

Actually I just solved it. What happens here is that there is probably not enough power via your USB 3.0 supplied. 

  • Take a usb hub
  • Plug it to the wall with the power adapter it came with (<- this is important otherwise it wont work)
  • Hook up you USB HUB to the Surface's USB port
  • Hook up your hard drive to the HUB

And it worked right after that

Was this answer helpful?

3 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2013-01-30T00:00:12+00:00

It is not an absolute rule but the USB A connector on the cable nearest the drive usually has the data contacts, the second one on the end of the lead only has power so it does not matter where the power comes from. On some you can see this because the lead connecting the 2 USB A plugs is thinner.

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2014-05-01T15:19:29+00:00

I did have a LG (forgot the model number) along with the Samsung and it worked as well.  Great that you listed the model numbers of what you have so that others can view what is compatible.

Some drives are just not well built and usually name brand models as well.  Like what wmtangk has, it is a power hog and he used the second dongle for the power but just still not enough.  Some of those drives are like that.

With the Pro and Pro 2, if you install the Cyberlink software suite that comes with them, you should be able to watch DVD movies from the drive "even" on battery.  There should be enough juice in the tablet to play at least one movie.  The Intel Core i5 processor definitely has the horsepower for that.

I am going to mark your post as "helpful" so that it should act as a flag for others to view and buy the right model if they have a question.

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-05-29T20:27:19+00:00

Greetings Link057,

Please contact Surface Technical Support as they can troubleshoot the issue and if your External HDD does not work with the Surface, put in an exchange for you.

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-05-13T01:04:02+00:00

You can find the Microsoft Compatibility Center at this web link: http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home?Language=en-US

I have an RT and not a Pro and have a MSI and an Asus external DVD burner drives and both work perfect with the RT.  It is best to check, though with the compatibility center because those drives I have cost $80 (I think you can find them cheaper now).

Just make sure your on the a/c adapter when you do it.

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-05-02T19:13:51+00:00

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-03-13T14:52:13+00:00

Yes, just about any PC supported external drive will work.

The Apple, proprietary, external drive is known to work half the time on PCs and this issue is not exclusive to the Surface Pro. Others (and myself) have tried it on the Surface Pro and it does not work. There may be a hack to getting it to work but I would recommend you purchase a more PC supported external USB CD/DVD drive from Samsung, Panasonic, LG or anyone else that specifically states it supports a PC.

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-02-25T16:11:31+00:00

Likely it depends on the USB drive. A massive, WD USB 3, 4TB drive with an optional power adapter likely will not work. A small, 1TB, USB 3, 2.5" USB drive will no doubt work fine.

Was this answer helpful?

0 comments No comments
Answer accepted by question author
Anonymous
2013-02-11T19:03:18+00:00

Most new CD/DVD drives that are powered by USB easily work off of USB 3 if the drive is USB 3 capable. If the device is not, you can bet it won't work as it will not draw enough power from the single port. If you have one and want to know if it will work but do not want to buy a Surface, take it to a MS retail store if there is one nearby and test it (if they have any in stock). That will tell you for sure.

Was this answer helpful?

0 comments No comments

109 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-05-16T22:35:29+00:00

    Okay, I think I have an answer. I spoke to a Surface tech support rep who said that the Surface should definitely be able to run an external USB drive whether or not it is plugged in. Then he said, 'unless you have that turned off in your power options'. So I went to look and it appears that there is a power option that causes this, and that the power option may be set differently while on battery and plugged-in. That would explain the different results we have been getting. Anyway, I changed the following settings and now my Surface Pro will read my external USB 3.0 HDD.

    Go to Control Panel/System and Security/Power Options/Edit Plan Settings. Then choose 'Change Advanced Power Settings'. A traditional old-style dialog will come up with one tab that says 'Advanced Settings'. Just above the drop-down dialog that shows the name of the power plan you are editing (Balanced, in my case), is a link that says 'Change settings that are currently unavailable'. Click on that so that all options show in the window below. Now find USB Settings and expand it. There should be one option called 'USB selective suspend setting'. On my system, both battery and plugged-in were enabled. I disabled them and I can now use my external hard drive.

    So here's the caveat. Yesterday, I couldn't get it to recognize any drive. I changed this setting today and now it recognizes my drives. I wanted to verify that this is what made the difference, so I turned them back to enable, but it still recognizes the drives. This leaves me uncertain whether this is actually what made the difference. It doesn't rule it out. In fact, it would explain why different people get different results both with and without being plugged in. If the setting is just enabling the Surface to suspend the USB power when it deems fit, then it may just be that it's not suspending it right now because I was just using it. I'm going to leave these disabled and see if the problem returns.

    If anyone else is having this problem, I would be interested in whether changing this setting makes a difference.

    Was this answer helpful?

    0 comments No comments