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When I first got my surface book I could detach it without any issues, however I am no longer able to.
Now when trying to detach it the detach button's light blinks green but nothing happens. When I hover over the software detach option it says "Surface Detach: Detached" and when looking at the battery status it say "Battery 1 not available." Everything appears to indicate it does not think it is currently attached to the keyboard, when in fact it is.
I did confirm the battery is fully charged. Also, I just did a factory reset, again no change in this. With me doing a reset I'm assuming it's some sort of hardware issue.
Any thoughts on this? Is there some sort of service or app I could reset?
RESOLVED:
I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:
https://www.youtube.com/watch?v=E47f7n8N4PA
I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.
Here are the steps I took to resolve the issue:
After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues.
Normal operations have now been restored and I am able to detach and re-attach it like normal.
EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps.
I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps.
If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
FIXED
Solution:
So, instead of just going into the BIOS but pressing the power button, releasing, then holding the volume UP button. When the device is powered down, I held the power + the volume up button at the same time. After a few seconds, the keyboard detach light blinked a bit, then the device quickly powered on then off. Then, after I powered on, I was able to get normal function. YAY!!
I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:
https://www.youtube.com/watch?v=E47f7n8N4PA
I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.
Here are the steps I took to resolve the issue:
After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues.
Normal operations have now been restored and I am able to detach and re-attach it like normal.
EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps.
I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps.
If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.
I imagine you were some disappointed when you discovered this right out of the box! Hopefully it will charge up and you will be good to go. If not leave it unplugged for a few days and hope the RED LIGHT turns off then I'd go into the two battery drivers and check for updates. MS told me that even if the updates are current by checking them it refreshes them. Who knows? After my computer recovered from this last bout with the RED LIGHT it has been rock steady. Curious was your charger light "acting up" too? As in not instantly lighting up in both directions and requiring a little fiddling around?
The charger worked fine. The clear light is shown indicating it's charging. It's just that red light that's steady and coming from the detach button. Tried the hard reset as Microsoft walked me through and still nothing..
I tried the hard reset over 50 times the first time it happened- no exaggeration. I'd put the laptop out of sight and unplugged for a couple days and go back an look for the light to go away. Maybe three days. Sounds crazy but it worked for me. I'd expect the possibility that it might come back in only tablet mode even though it is connected but it would be enough to get around and check things and get MS on your machine. Check battery status if you do get on right away and then plug in your charger and recheck.
