When I first got my surface book I could detach it without any issues, however I am no longer able to. Now when trying to detach it the detach button's light blinks green but nothing happens. When I hover over the software detach option it says "Surface Detach: Detached" and when looking at the battery status it say "Battery 1 not available." Everything appears to indicate it does not think it is currently attached to the keyboard, when in fact it is. I did confirm the battery is fully charged. Also, I just did a factory reset, again no change in this. With me doing a reset I'm assuming it's some sort of hardware issue. Any thoughts on this? Is there some sort of service or app I could reset? RESOLVED: I got this issue resolved. To give credit where credit is due I referenced information from the following two pages: http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/surface-book-thinks-the-keyboard-is-not-attached/85fd37bf-5fb3-4708-ab2b-8c537ddae506 https://www.youtube.com/watch?v=E47f7n8N4PA I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit. Here are the steps I took to resolve the issue: Shutdown the Surface Book. Hold down the power button just long enough to turn it back on. Hold the volume UP button until you enter the bios (this is the left side of the volume control, if you are facing the screen. This is also the side of the volume control closest to the power button). You do NOT need to make any changes in the bios. Exit the bios, you will be prompted that changes will be saved. The computer should restart. After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues. Normal operations have now been restored and I am able to detach and re-attach it like normal. EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps. I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps. If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.

Purchased my SB I7 at the end of October had freezing issues and sleep issues from the beginning but held out for the corrective firmware which helped the freezing but the sleep thing persisted so I just don't let it sleep. Anyway, SB had been working really well until Dec 25. I had been using it in separated tablet mode more and got interrupted in the middle of an update. After that, I completed the update and found that the detach light stayed solid red and it wouldn't boot despite 40 a temps plus ++with the 2 button shutdown. I also, had noticed that the charger LED light wasn't always coming on as it had and needed to be fiddled with to make it illuminate- but it would- I tried charger in both directions. Still nothing. Red light still on. I decided to take it off charge and continued to do the two button shut down when it moved me -All the time!. Nothing. After a day or so not charging the light went off and I was able to boot but it didn't recognize the keyboard or track pad and it wouldn't recognize battery 1 so it would't detach. But, I was able to complete my updates , save some files and rebooted then RED Light came again! Waited a day or so unplugged and the red light went off, I rebooted still with no keyboard. Checked updates and they were installed. Contacted support and let them wander around my computer- tech updated my battery drivers had me do a scan (SFC?) then when it rebooted nothing but red light. Contacted MS support again and and they are sending me a replacement. In the meantime I let the SB rest another day or so and got it going-key board and everything seems to be working fine including the charging light! Had a couple BSD Internal Power Errors right off the bat but everything seems fine now.... For how long who knows. I'm hesitant about swapping my SB out for a rebuilt one at this point. Thought if someone else was having this SOLID RED LIGHT they should know leaving it unplugged for a couple days to get the light to go off might enable them to start the machine and get their files off and or get a MS support person on their book What a ride. Johm

I just resolved this issue on my Surface Book. For whatever reason, booting into the UEFI and then restarting fixed it for me. (I know you're not looking for hard reset solutions, but it worked for me so maybe for others who come across this thread) Steps: Shut down Hold Volume Up and Power for 10-15 seconds Release and surface should boot into the UEFI menu (Microsoft told me to ensure Secure Boot is enabled - it was so no settings changes) Go to exit, restart now After this it was resolved for me.

Thank you! I tried this with no luck. Then I changed the secure boot requirement to Microsoft keys only (or whatever it said). I had it as Microsoft and trusted CA certificates (or whatever it said). I made this change and it required me to enter my Bitlocker key. I logged in on another device and retrieved the long **** key. Once I entered this and restarted it worked fine after that. What a pain. Microsoft is such a powerful platform but is full of issues. They have really made some great improvements and I still believe the Surface Book is the most capable business laptop available. Now they need to work on better support. j~

Unable to Detach Clipboard from Keyboard

Anonymous

When I first got my surface book I could detach it without any issues, however I am no longer able to.

Now when trying to detach it the detach button's light blinks green but nothing happens. When I hover over the software detach option it says "Surface Detach: Detached" and when looking at the battery status it say "Battery 1 not available." Everything appears to indicate it does not think it is currently attached to the keyboard, when in fact it is.

I did confirm the battery is fully charged. Also, I just did a factory reset, again no change in this. With me doing a reset I'm assuming it's some sort of hardware issue.

Any thoughts on this? Is there some sort of service or app I could reset?

RESOLVED:

I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:

http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/surface-book-thinks-the-keyboard-is-not-attached/85fd37bf-5fb3-4708-ab2b-8c537ddae506

https://www.youtube.com/watch?v=E47f7n8N4PA

I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.

Here are the steps I took to resolve the issue:

Shutdown the Surface Book.
Hold down the power button just long enough to turn it back on.
Hold the volume UP button until you enter the bios (this is the left side of the volume control, if you are facing the screen. This is also the side of the volume control closest to the power button).
You do NOT need to make any changes in the bios.
Exit the bios, you will be prompted that changes will be saved.
The computer should restart.

After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues.

Normal operations have now been restored and I am able to detach and re-attach it like normal.

EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps.

I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps.

If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

FIXED

Solution:

So, instead of just going into the BIOS but pressing the power button, releasing, then holding the volume UP button. When the device is powered down, I held the power + the volume up button at the same time. After a few seconds, the keyboard detach light blinked a bit, then the device quickly powered on then off. Then, after I powered on, I was able to get normal function. YAY!!

0 comments

Answer accepted by question author

Anonymous

I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:

http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/surface-book-thinks-the-keyboard-is-not-attached/85fd37bf-5fb3-4708-ab2b-8c537ddae506

https://www.youtube.com/watch?v=E47f7n8N4PA

I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.

Here are the steps I took to resolve the issue:

Shutdown the Surface Book.
Hold down the power button just long enough to turn it back on.
Hold the volume UP button until you enter the bios (this is the left side of the volume control, if you are facing the screen. This is also the side of the volume control closest to the power button).
You do NOT need to make any changes in the bios.
Exit the bios, you will be prompted that changes will be saved.
The computer should restart.

Normal operations have now been restored and I am able to detach and re-attach it like normal.

If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.

0 comments

133 additional answers

Anonymous

2015-12-30T16:00:37+00:00

Purchased my SB I7 at the end of October had freezing issues and sleep issues from the beginning but held out for the corrective firmware which helped the freezing but the sleep thing persisted so I just don't let it sleep. Anyway, SB had been working really well until Dec 25. I had been using it in separated tablet mode more and got interrupted in the middle of an update. After that, I completed the update and found that the detach light stayed solid red and it wouldn't boot despite 40 a temps plus ++with the 2 button shutdown. I also, had noticed that the charger LED light wasn't always coming on as it had and needed to be fiddled with to make it illuminate- but it would- I tried charger in both directions. Still nothing. Red light still on. I decided to take it off charge and continued to do the two button shut down when it moved me -All the time!. Nothing. After a day or so not charging the light went off and I was able to boot but it didn't recognize the keyboard or track pad and it wouldn't recognize battery 1 so it would't detach. But, I was able to complete my updates , save some files and rebooted then RED Light came again! Waited a day or so unplugged and the red light went off, I rebooted still with no keyboard. Checked updates and they were installed. Contacted support and let them wander around my computer- tech updated my battery drivers had me do a scan (SFC?) then when it rebooted nothing but red light. Contacted MS support again and and they are sending me a replacement. In the meantime I let the SB rest another day or so and got it going-key board and everything seems to be working fine including the charging light! Had a couple BSD Internal Power Errors right off the bat but everything seems fine now.... For how long who knows. I'm hesitant about swapping my SB out for a rebuilt one at this point.

Thought if someone else was having this SOLID RED LIGHT they should know leaving it unplugged for a couple days to get the light to go off might enable them to start the machine and get their files off and or get a MS support person on their book

What a ride.

Johm
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Anonymous

2015-12-30T20:44:29+00:00

I just resolved this issue on my Surface Book.

For whatever reason, booting into the UEFI and then restarting fixed it for me. (I know you're not looking for hard reset solutions, but it worked for me so maybe for others who come across this thread)

Steps:

Shut down

Hold Volume Up and Power for 10-15 seconds

Release and surface should boot into the UEFI menu

(Microsoft told me to ensure Secure Boot is enabled - it was so no settings changes)

Go to exit, restart now

After this it was resolved for me.
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Anonymous

2015-12-31T00:42:22+00:00

Thank you!   I tried this with no luck.

Then I changed the secure boot requirement to Microsoft keys only (or whatever it said).   I had it as Microsoft and trusted CA certificates (or whatever it said).

I made this change and it required me to enter my Bitlocker key.   I logged in on another device and retrieved the long **** key.   Once I entered this and restarted it worked fine after that.   What a pain.

Microsoft is such a powerful platform but is full of issues.   They have really made some great improvements and I still believe the Surface Book is the most capable business laptop available.   Now they need to work on better support.

j~
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