When I first got my surface book I could detach it without any issues, however I am no longer able to. Now when trying to detach it the detach button's light blinks green but nothing happens. When I hover over the software detach option it says "Surface Detach: Detached" and when looking at the battery status it say "Battery 1 not available." Everything appears to indicate it does not think it is currently attached to the keyboard, when in fact it is. I did confirm the battery is fully charged. Also, I just did a factory reset, again no change in this. With me doing a reset I'm assuming it's some sort of hardware issue. Any thoughts on this? Is there some sort of service or app I could reset? RESOLVED: I got this issue resolved. To give credit where credit is due I referenced information from the following two pages: http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/surface-book-thinks-the-keyboard-is-not-attached/85fd37bf-5fb3-4708-ab2b-8c537ddae506 https://www.youtube.com/watch?v=E47f7n8N4PA I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit. Here are the steps I took to resolve the issue: Shutdown the Surface Book. Hold down the power button just long enough to turn it back on. Hold the volume UP button until you enter the bios (this is the left side of the volume control, if you are facing the screen. This is also the side of the volume control closest to the power button). You do NOT need to make any changes in the bios. Exit the bios, you will be prompted that changes will be saved. The computer should restart. After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues. Normal operations have now been restored and I am able to detach and re-attach it like normal. EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps. I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps. If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.

I had the exact same issue, try the "two button power down". Hold down the Power Button and Volume Up button for 30 seconds and then try again.

Thank you, thank you, thank you!!! I followed the first link you posted and went into the bios (whatever that means! I'm not Tech minded hahaha) and I restarted from there and now my shiny new Surface Book works again. Thank you for taking the time to post what worked for you :)

I entered UEFI BIOS several times last night when I first encountered the Surface Detach: Detach error and it did not fix the problem. Today I reset Windows 10 on the Surface Book and still had the Surface Detach: Detach error. Before installing updates, I turned the device off, booted into UEFI BIOS and exited without making changes. Now I can detach the clipboard. I reattached it and the Surface Detach status is "Ready to Detach". Also, both batteries are recognized and fully charged. Now I am in the process of downloading and installing Windows Updates for the first time since resetting Windows. Buddha Manandhar, have you reset Windows since your first encountered the Surface Detach problem?

Unable to Detach Clipboard from Keyboard

Anonymous

When I first got my surface book I could detach it without any issues, however I am no longer able to.

Now when trying to detach it the detach button's light blinks green but nothing happens. When I hover over the software detach option it says "Surface Detach: Detached" and when looking at the battery status it say "Battery 1 not available." Everything appears to indicate it does not think it is currently attached to the keyboard, when in fact it is.

I did confirm the battery is fully charged. Also, I just did a factory reset, again no change in this. With me doing a reset I'm assuming it's some sort of hardware issue.

Any thoughts on this? Is there some sort of service or app I could reset?

RESOLVED:

I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:

http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/surface-book-thinks-the-keyboard-is-not-attached/85fd37bf-5fb3-4708-ab2b-8c537ddae506

https://www.youtube.com/watch?v=E47f7n8N4PA

I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.

Here are the steps I took to resolve the issue:

Shutdown the Surface Book.
Hold down the power button just long enough to turn it back on.
Hold the volume UP button until you enter the bios (this is the left side of the volume control, if you are facing the screen. This is also the side of the volume control closest to the power button).
You do NOT need to make any changes in the bios.
Exit the bios, you will be prompted that changes will be saved.
The computer should restart.

After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues.

Normal operations have now been restored and I am able to detach and re-attach it like normal.

EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps.

I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps.

If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

FIXED

Solution:

So, instead of just going into the BIOS but pressing the power button, releasing, then holding the volume UP button. When the device is powered down, I held the power + the volume up button at the same time. After a few seconds, the keyboard detach light blinked a bit, then the device quickly powered on then off. Then, after I powered on, I was able to get normal function. YAY!!

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Answer accepted by question author

Anonymous

I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:

http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/surface-book-thinks-the-keyboard-is-not-attached/85fd37bf-5fb3-4708-ab2b-8c537ddae506

https://www.youtube.com/watch?v=E47f7n8N4PA

I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.

Here are the steps I took to resolve the issue:

Shutdown the Surface Book.
Hold down the power button just long enough to turn it back on.
Hold the volume UP button until you enter the bios (this is the left side of the volume control, if you are facing the screen. This is also the side of the volume control closest to the power button).
You do NOT need to make any changes in the bios.
Exit the bios, you will be prompted that changes will be saved.
The computer should restart.

Normal operations have now been restored and I am able to detach and re-attach it like normal.

If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.

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133 additional answers

Anonymous

2015-10-27T17:48:15+00:00

I had the exact same issue, try the "two button power down". Hold down the Power Button and Volume Up button for 30 seconds and then try again.
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Anonymous

2015-10-27T17:27:48+00:00

Thank you, thank you, thank you!!! I followed the first link you posted and went into the bios (whatever that means! I'm not Tech minded hahaha) and I restarted from there and now my shiny new Surface Book works again. Thank you for taking the time to post what worked for you :)
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Anonymous

2015-10-27T16:30:01+00:00

I entered UEFI BIOS several times last night when I first encountered the Surface Detach: Detach error and it did not fix the problem. Today I reset Windows 10 on the Surface Book and still had the Surface Detach: Detach error. Before installing updates, I turned the device off, booted into UEFI BIOS and exited without making changes.

Now I can detach the clipboard. I reattached it and the Surface Detach status is "Ready to Detach". Also, both batteries are recognized and fully charged. Now I am in the process of downloading and installing Windows Updates for the first time since resetting Windows.

Buddha Manandhar, have you reset Windows since your first encountered the Surface Detach problem?
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