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When I first got my surface book I could detach it without any issues, however I am no longer able to.
Now when trying to detach it the detach button's light blinks green but nothing happens. When I hover over the software detach option it says "Surface Detach: Detached" and when looking at the battery status it say "Battery 1 not available." Everything appears to indicate it does not think it is currently attached to the keyboard, when in fact it is.
I did confirm the battery is fully charged. Also, I just did a factory reset, again no change in this. With me doing a reset I'm assuming it's some sort of hardware issue.
Any thoughts on this? Is there some sort of service or app I could reset?
RESOLVED:
I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:
https://www.youtube.com/watch?v=E47f7n8N4PA
I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.
Here are the steps I took to resolve the issue:
After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues.
Normal operations have now been restored and I am able to detach and re-attach it like normal.
EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps.
I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps.
If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
FIXED
Solution:
So, instead of just going into the BIOS but pressing the power button, releasing, then holding the volume UP button. When the device is powered down, I held the power + the volume up button at the same time. After a few seconds, the keyboard detach light blinked a bit, then the device quickly powered on then off. Then, after I powered on, I was able to get normal function. YAY!!
I got this issue resolved. To give credit where credit is due I referenced information from the following two pages:
https://www.youtube.com/watch?v=E47f7n8N4PA
I believe many people previously suggested doing a two button shutdown, but maybe I was doing something incorrectly. Essentially you need to enter the Surface Book Bios, then exit.
Here are the steps I took to resolve the issue:
After doing this the behavior for my button completely changed and it gave some errors about needing elevated permissions which wouldn't go away, but I was able to restart it again and before I logged in I was able to detach it completely from the device without any issues.
Normal operations have now been restored and I am able to detach and re-attach it like normal.
EDIT: Something I forgot to include, which olykwik pointed out in another response, is that you may need to reset windows prior to performing this fix. I say "may need to" because I did not test this prior to resetting windows, so I don't know if resetting windows is required or not, but I did reset windows before I did these steps.
I would suggest first attempting this BEFORE resetting windows (as this will cause you to lose all files/applications, depending on your selection), but if it still does not work you might need to reset windows, then follow these steps.
If this resolved your issue, please mark its as the answer/helpful so others can find it more easily.
I just received my Surface Book and the key that is supposed to detach the clipboard seems to be non-functional. It's been updated to build 10586.14, it has the latest firmware and all updates as far as I can see.
I can use the "Surface Detach" icon to detach the clipboard without issue, but the key does not cause any response.
When I say it doesn't cause any response I mean that. It won't even trigger the backlight. I'm pretty sure it's a defective key switch, but before I send it back, which I really don't want to do because it arrived a month late, I'm checking to see if anyone else has seen this issue or has a resolution.
I've read the similar threads, but this seems to be different. There was one that suggesting going into the BIOS, making no changes and then saving the settings. I tried that, but it had no effect.
hi John I would either return your Book for replacement before the return window at the retail store runs out or call Surface, Support and open a case if Support cant fix that error then insist ehy send you a replacement like they did for me for both of my defective Surface books besy buy website alows pre order of most models and says they will be back in stock on mist stores by November 17 I was also told that in some instances when the computers are made that they FLASH insrall the operating systemvinto each one and that sometimes there is no way to repair the ones that have facrory installed errors and those have to go back for repacement
Hi I is a mechanical and software issue MS tech support replaced it this morning by finding me one tucked away at a local MS store this one is working great not error free however the latch works perfectly though I noticed it does not unlatch when you are on any SETTINGS page I also got this error in the photo tech Support told me this is not a huge issue but will be fixed in an update with the Graphics crashing and recovering Tech support ran extesnive Tools diagnstics on two of my S Books that have since been sent back to theor team as defective but when they ran the elaborate Intel test and NVIDIA test even the,se two defective Books came back as working perfectly as far as those two all important chips are concerned so the conclusion is that except: for the me,chanical failure of the latching system in the tablet, all these other issues are software related and or there are conflicts with apps conflictibg with the system
