Surface Pro 4 Screen Shaking/Shuddering up and down while Idle

Anonymous
2017-03-01T08:15:01+00:00

I think I may have had this issue before and it just solved itself. However, my Surface Pro 4's screen has recently began to shake/shudder up and down while it is idle. If I am watching a movie, typing, or even moving the cursor it is fine just not when it is idle. It happened after I needed to render quite a few videos consecutively with Adobe Premiere Pro.

Has anyone else had this issue? Is it a software/firmware issue, or hardware? I am worried that it is going to begin shaking while I am not idle and that will become increasingly frustrating while editing.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

52 answers

Sort by: Newest
  1. Anonymous
    2017-10-25T23:13:06+00:00

    I have the same issue, does any one have fixed it.

    I have to always keep Task Manager running so that screen will stop the shaking.

    In my case if any application is runing and it keeps updating the screen then shaking stops, but if tab is left idle for 3 seconds shaking starts.

    its becoming a nightmare.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2017-10-20T18:30:30+00:00

    I have the same issue.  I strongly suspect overheating. 

    It's been intermittent for me and usually stops when I interact with it.  However, today after a lot of video processing over a couple hours, it's shaking into a constant blur and won't stop at all.  When I stop the video process for a while (i.e., minimize the app), it will stop.  It will stop more quickly if I place my hands on the top/back of it, which feels notably hot, but not burn you hot (i.e., probably 60C, but I don't have a temperature monitor for the CPU, nor do I know that it's CPU temperature necessarily).  Touching it will conduct heat away faster than ambient air, so I believe I'm effectively cooling it faster by holding the back of it.  I started blowing on the back as well, it would cool and then heat up, stop shaking and then start again, repeat until it finally cooled. 

    I've repeated this about 4 times consistently by maximizing and minimizing a video application.  Not terribly scientific, but I think it's an overheating issue with one of the components.  Could be video processor, cpu, memory, or the display itself.  I don't know, but I'd bet it's more related to video/gfx processing or the display since I minimized rather than closed the video application.  So if the memory and cpu usage remained about the same, and the shaking would start and stop based on video/gfx processing, that provides a pointer.

    Anyway, try some form of external cooling

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2017-09-22T11:17:29+00:00

    I have had the same issue for a while. Unfortunately we committed the mistake of dishing out a lot of money for the Surface pro. I thought that having hardware and software from the same company would make it easier to resolve such issues. However that clearly isn't the case. Next upgrade will definitely not be a surface.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2017-07-31T07:41:27+00:00

    Why, so we can replace our Surface Pro 4's for the fourth time with another "refurbished" one that'll break down in weeks? Because that's what it looks like I'll have to do. 

    My first one crashed whenever I touched the screen. My second one bricked itself through windows updates, my third one had unacceptable levels of light bleed, and now my fourth one has the shakes. I managed to fix the shakes for a bit by using the seconds timer in the task bar. But then Microsoft found a fix for my problem by disabling that fix and now the shaking is uncontrollable. Thanks for that, your customers put in the effort to find fixes and spread awareness of those fixes more than you do. 

    So STOP it with your stock "have you tried our software troubleshooting" responses and make an official statement already. This premium priced product is a mess and you know it. Fix it.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2017-07-29T05:05:11+00:00

    Hi,

    We can see that you've performed troubleshooting on your end, and that's a great job. At this point, there's no documented fix for this type of issue. However, we can still do all the troubleshooting that applies to this type of screen issue. 

    Troubleshooting steps are usually as follows: [1] Installing all Surface and Windows updates, [2] updating the device drivers, [3] restore or reset your Surface, [4] and last option would be downloading the recovery image. However, if the image recovery process will not fix the problem, it means it's not a software issue, and we're leaning towards a hardware related issue.

    Have you tried those troubleshooting mentioned? Have you tried bringing your Surface device to a physical Microsoft Store? If not yet, we recommend you do so. To locate the nearest store, see here. If you're outside the U.S., our Global Customer Service will assist you. You need to choose your current location to contact the correct support numbers.

    Regards.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments