Surface Pro 4 Screen Shaking/Shuddering up and down while Idle

Anonymous
2017-03-01T08:15:01+00:00

I think I may have had this issue before and it just solved itself. However, my Surface Pro 4's screen has recently began to shake/shudder up and down while it is idle. If I am watching a movie, typing, or even moving the cursor it is fine just not when it is idle. It happened after I needed to render quite a few videos consecutively with Adobe Premiere Pro.

Has anyone else had this issue? Is it a software/firmware issue, or hardware? I am worried that it is going to begin shaking while I am not idle and that will become increasingly frustrating while editing.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-11-09T06:57:56+00:00

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  2. Anonymous
    2017-07-29T05:05:11+00:00

    Hi,

    We can see that you've performed troubleshooting on your end, and that's a great job. At this point, there's no documented fix for this type of issue. However, we can still do all the troubleshooting that applies to this type of screen issue. 

    Troubleshooting steps are usually as follows: [1] Installing all Surface and Windows updates, [2] updating the device drivers, [3] restore or reset your Surface, [4] and last option would be downloading the recovery image. However, if the image recovery process will not fix the problem, it means it's not a software issue, and we're leaning towards a hardware related issue.

    Have you tried those troubleshooting mentioned? Have you tried bringing your Surface device to a physical Microsoft Store? If not yet, we recommend you do so. To locate the nearest store, see here. If you're outside the U.S., our Global Customer Service will assist you. You need to choose your current location to contact the correct support numbers.

    Regards.

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  3. Anonymous
    2017-03-10T01:18:49+00:00

    Didn't help for me.  I took it to the local MS Store and they swapped me out.  THAT helped.   

    Now my sp4 no longer has epilepsy.

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  4. Anonymous
    2017-03-02T09:36:21+00:00

    The hotfix didn't make any difference and if anything while my surface is idle today it shakes even worse than yesterday.

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  5. Anonymous
    2017-03-01T17:35:56+00:00

    my first try ... it work,

    I check it out more time and report.

    thank you so much

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