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I think I may have had this issue before and it just solved itself. However, my Surface Pro 4's screen has recently began to shake/shudder up and down while it is idle. If I am watching a movie, typing, or even moving the cursor it is fine just not when it is idle. It happened after I needed to render quite a few videos consecutively with Adobe Premiere Pro.
Has anyone else had this issue? Is it a software/firmware issue, or hardware? I am worried that it is going to begin shaking while I am not idle and that will become increasingly frustrating while editing.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was told that " screen shaking is *usually* a phantom touch problem. An easy way to test for this is to bring up an app like paint and full-screen it, then see if the device is registering touch inputs periodically.
If it is a phantom touch problem, you can try the steps here: https://support.microsoft.com/en-US/help/3165497 "
Keep us posted.
I've been following several threads on this and no one has resolved the issue with an update, hard reboot, or OS reset. I've concluded that this is most likely a hardware issue related to a design flaw. Since other folks have plugged in separate monitors without the issue, it shouldn't be related to the output from the GPU. So that likely rules out heat related failures in the RAM, CPU, and GPU themselves. My bet is that when a component related to video processing heats up, probably the integrated GPU, it also heats up some nearby component related to the Display or Touch I/O that causes shaking / jittering display errors.
It's a just a guess, but a good one and I find it hard to believe MS engineers haven't figured it out after 2 years and so many people reporting the issue. Which means they most likely know what the problem is, but aren't sharing it. If that's the case then really actually fixing the problem must be too costly (e.g., refunds, recalls, redesigns) for them to own up so that we're all on our own -- stellar customer service. I'm sure the shareholders are tickled.
Providing this is all true, thank you for the $2,000 lemon and poor service Microsoft. At least my Surface Pen only craps out once or twice per day and my Touch Cover keyboard only needs to be reconnected 3-10 times after scrubbing the contacts to work. I returned a Surface Pro 3 because of a dozen issues like these, but thought for sure MS had it right with the 4th iteration. I left you 10 years ago and am sorry I gave you another shot.
me too , reset full , reinstall driver, do anything but it isn't work, I don't think issue about hardware, sometime I reinstall display driver it work until reset then my screen shake again
I will try the horfix solution myself right now and see. The reason I suspect it could be a hardware issue is because it occurred after leaving my surface running at a high temperature. The reason I suspect it might be a software issue is because other people I have seen with similar problems have seemed to happen in the last month or so (I may be wrong), with different ages of device and different circumstances.
I don't know about next OS update. if you get warranty replacement you should do it
