Surface Detach Icon says Detached when it's not

Solved the problem. For anyone else with the same issues, resolving this problem solved both issues of not recognizing detachment and auto-rotate error.

I downloaded the SurfaceBook_Win10_160400_2.msi file from 

https://www.microsoft.com/en-us/download/details.aspx?id=49497

Ran the file and restarted as prompted. Problem(s) appear to be fixed.

thanks

working so far

Hello all

We have noticed that in certain instances the 1/27/2016 update did not install completely and is now is causing the 2/17/2016 update to fail for some customers. To check that the 2/17/2016 update is completely installed and fix it if needed, follow these steps:

Check for Installation Success

1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

2.  Expand the Firmware section.

3.  If the items listed here do not have exclamation marks, the 2/17/2016 update is properly installed.

4.  If the items listed here do have exclamation marks, manually reinstall the 2/17/2016 update following the steps below.

Manually Install the 2/17 Update

1.  Download the MSI package for Surface Book or Surface Pro 4.

2.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

3.  Open and run the MSI setup package that you downloaded.

4.  Restart your Surface (do not shutdown).

Best regards 

Well, the update took, but I still have a grayed out 'Detach' icon.  What do I do now?

Al

Hello all

We have noticed that in certain instances the 1/27/2016 update did not install completely and is now is causing the 2/17/2016 update to fail for some customers. To check that the 2/17/2016 update is completely installed and fix it if needed, follow these steps:

Check for Installation Success

1.  Enter the words Device Manager into the search box on the taskbar, then select Device Manager from the list of results.

2.  Expand the Firmware section.

3.  If the items listed here do not have exclamation marks, the 2/17/2016 update is properly installed.

4.  If the items listed here do have exclamation marks, manually reinstall the 2/17/2016 update following the steps below.

Manually Install the 2/17 Update

1.  Download the MSI package for Surface Book or Surface Pro 4.

2.  In Device Manager, double-click the item under Firmware that has an exclamation mark, select the Driver tab, and then select Uninstall. Do this for all items under Firmware that have an exclamation mark.

3.  Open and run the MSI setup package that you downloaded.

4.  Restart your Surface (do not shutdown).

Best regards

Had the same problems as everyone else and, so far, for 2 days the "disabling fast startup" in the power options has also fixed my windows hello camera and detach notification glitch. 2000$ and nothing but problems

Rob

Hi Rob,

Perhaps you will want to try this WITH MS Surface Support on phone and with back door LOG ME IN RESCUE access you give them to run your Surface with you.  What has been uncovered is that there is a basic but important ERROR that is hidden in computers running the latest Windows 10 (version 1511) that was released last Fall.  I have had many returns/exchanges of Surface Book 17, 512 gb... because I found that even after every Firmware or Windows Cumulative Updates my SBs were still not working properly.  Read my post below and see if you wish to attempt with Surface Support assisting you.  As long as your SB has ALL of the latest updates successfully installed AND you run Windows Defender (Full Scan - to be sure there are NO viruses) this process may help you and MANY others.  My SBS run near flawlessly now!  (The only imperfections are two minor things MS is working on:  distortion that comes from the speakers when detaching or reattaching the clipboard AND that the Airplane Mode tab in the ACTION CENTER enables itself even when it is turned OFF in Settings)....

To the MS Community:

Today, March 2nd, Lee of MS Surface Support RECONFIRMED to me that MS top engineers say that this one error in Windows 10 (1511) - the one missing and corrupt files that is present with Error code:  0x800f081f -- IS ENOUGH OF AN ERROR TO CAUSE ALL OF OUR DEVICES NOT TO WORK PROPERLY.  A few on the Community have written that "there is 'only one' missing and corrupt file'  But as Lee reconfirmed that this is problem MS is working on for all computers running the latest Windows 10 (1511).. not just Surface devices.

If you find that your Surface Book is STILL running poorly EVEN after the 03/01/2016 UPDATES, check to see if you have ERRORS / missing and corrupt files.  If you do, here is how to repair them (with or without MS Surface Tech Support on phone).

Run the COMMAND PROMPT (ADMIN) and enter this code where the cursor is flashing:  sfc /scannow

If the report comes back detailing errors/missing/corrupt files then run the more advanced command in the same window, right below the error report you just received.

Enter this code after windows32 where the cursor is flashing:  Dism /online /cleanup-image /restorehealth

If the report comes back with Error code:  0x800f081f    then your SB has missing and corrupt files having to do with Windows Updates.  And as my case proved to MS Surface and Windows 10 Support, and contrary to some here on the Community who have insisted these files make no difference to the smooth operation of the SB, THEY DO MAKE A HUGE DIFFERENCE if files are missing and corrupted for Windows Update Error Code:  0x800f081f

If you need Support help, call them.  Ask them to go through the back door of your SB and conduct a LOG ME IN / RESCUE session to control your SB with you and execute this process below EXACTLY as written by LEE of MS Surface.   GOOD LUCK!  It worked for me and my two SB 512s have been running flawlessly since we performed this repair process.  NOTE:  This repair process DOES NOT require you to wipe your SB to factory settings!  This process REPAIRS the corrupt files AND replaces the missing files....

Step 1: Download the Tech Bench Upgrade Program using this link: http://www.microsoft.com/en-us/software-download/techbench

Step 2: Delete any existing CBS Log file. The path is: "C:\Windows\Logs\CBS\CBS.log "

Step 3: Mount the downloaded techBench with file name: "Win10_1511_English_x64", make sure not to install the setup.exe.

Run the DISM command in Command Prompt (Admin): DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:\Sources\Install.wim:1 /LimitAccess

* Note: Make sure that the source is correct, for example "/source:WIM:D:\Sources\Install.wim:1 /LimitAccess" in this case the source of the Mounted ISO is D:. If you will use a USB stick, most probably it will become E:, just check the file explorer after mounting the ISO.

Best Regards,

Lee (Mark Mazzetti's  Surface Support Tech)

Microsoft Surface | Device Specialist

Microsoft Toll Free #: 1-800-642-7676

Microsoft Surface Answer Desk: http://www.microsoft.com/surface/en-us/support/contact-us

Operating Hours: Weekdays: 8:00 am EST to 12:00 am EST; Weekend: 9:00 am EST to 6:00 pm EST