Surface Detach Icon says Detached when it's not

Yep, same here! Today (4.5.16) I've disabled fast start up, and I'm using hibernate instead of sleep. I'll update in a day or 2 to report any changes. I also have this file on my desktop Windows Update Troubleshooter for Windows 10, I run it when windows hello and/or the detached, (but not really detached) icon is popping up. It runs and after I restart my SB and it's fine for a few days. Its a huge pain in the butt... and I really hate that I have to do this, but until a REAL solution has been given, I do what I can to keep on keeping on.... I bought this back in October (online), so going to a store (1 hour away) isn't an option and since I'm on my 4th machine, I'll reserve my warranty for when I really need it! Thanks for all the suggestions from everyone so far, its kinda nice knowing I'm not the only one!

Had the same problems as everyone else and, so far, for 2 days the "disabling fast startup" in the power options has also fixed my windows hello camera and detach notification glitch. 2000$ and nothing but problems

Rob

Hi Rob,

Perhaps you will want to try this WITH MS Surface Support on phone and with back door LOG ME IN RESCUE access you give them to run your Surface with you.  What has been uncovered is that there is a basic but important ERROR that is hidden in computers running the latest Windows 10 (version 1511) that was released last Fall.  I have had many returns/exchanges of Surface Book 17, 512 gb... because I found that even after every Firmware or Windows Cumulative Updates my SBs were still not working properly.  Read my post below and see if you wish to attempt with Surface Support assisting you.  As long as your SB has ALL of the latest updates successfully installed AND you run Windows Defender (Full Scan - to be sure there are NO viruses) this process may help you and MANY others.  My SBS run near flawlessly now!  (The only imperfections are two minor things MS is working on:  distortion that comes from the speakers when detaching or reattaching the clipboard AND that the Airplane Mode tab in the ACTION CENTER enables itself even when it is turned OFF in Settings)....

To the MS Community:

Today, March 2nd, Lee of MS Surface Support RECONFIRMED to me that MS top engineers say that this one error in Windows 10 (1511) - the one missing and corrupt files that is present with Error code:  0x800f081f -- IS ENOUGH OF AN ERROR TO CAUSE ALL OF OUR DEVICES NOT TO WORK PROPERLY.  A few on the Community have written that "there is 'only one' missing and corrupt file'  But as Lee reconfirmed that this is problem MS is working on for all computers running the latest Windows 10 (1511).. not just Surface devices.

If you find that your Surface Book is STILL running poorly EVEN after the 03/01/2016 UPDATES, check to see if you have ERRORS / missing and corrupt files.  If you do, here is how to repair them (with or without MS Surface Tech Support on phone).

Run the COMMAND PROMPT (ADMIN) and enter this code where the cursor is flashing:  sfc /scannow

If the report comes back detailing errors/missing/corrupt files then run the more advanced command in the same window, right below the error report you just received.

Enter this code after windows32 where the cursor is flashing:  Dism /online /cleanup-image /restorehealth

If the report comes back with Error code:  0x800f081f    then your SB has missing and corrupt files having to do with Windows Updates.  And as my case proved to MS Surface and Windows 10 Support, and contrary to some here on the Community who have insisted these files make no difference to the smooth operation of the SB, THEY DO MAKE A HUGE DIFFERENCE if files are missing and corrupted for Windows Update Error Code:  0x800f081f

If you need Support help, call them.  Ask them to go through the back door of your SB and conduct a LOG ME IN / RESCUE session to control your SB with you and execute this process below EXACTLY as written by LEE of MS Surface.   GOOD LUCK!  It worked for me and my two SB 512s have been running flawlessly since we performed this repair process.  NOTE:  This repair process DOES NOT require you to wipe your SB to factory settings!  This process REPAIRS the corrupt files AND replaces the missing files....

Step 1: Download the Tech Bench Upgrade Program using this link: http://www.microsoft.com/en-us/software-download/techbench

Step 2: Delete any existing CBS Log file. The path is: "C:\Windows\Logs\CBS\CBS.log "

Step 3: Mount the downloaded techBench with file name: "Win10_1511_English_x64", make sure not to install the setup.exe.

Run the DISM command in Command Prompt (Admin): DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:\Sources\Install.wim:1 /LimitAccess

* Note: Make sure that the source is correct, for example "/source:WIM:D:\Sources\Install.wim:1 /LimitAccess" in this case the source of the Mounted ISO is D:. If you will use a USB stick, most probably it will become E:, just check the file explorer after mounting the ISO.

Best Regards,

Lee (Mark Mazzetti's  Surface Support Tech)

Microsoft Surface | Device Specialist

Microsoft Toll Free #: 1-800-642-7676

Microsoft Surface Answer Desk: http://www.microsoft.com/surface/en-us/support/contact-us

Operating Hours: Weekdays: 8:00 am EST to 12:00 am EST; Weekend: 9:00 am EST to 6:00 pm EST

Thanks so much! These instructions are succinct and helpful. Did everything without a hitch and cleaned up everything. Will let everyone know how things go.

Well, I tried this twice and got 'success' both times.  Both times after I shut down the computer it returned with the same problem.  No Windows Hello working and Detach Icon is still grayed out with the screen attached.

Thing is, owners of an SB actually run the dism command because of the multitude of issues, but I wouldn't be surprised if I'd get the same 0x800f081f error if I ran dism on my desktop PC.

UPDATE:

Well, I ended up doing a reset. Still errors and issues. Did another reset wiping the drive clean and the install locked up on me. Frustrated, I took the machine back and got another one. No hassle at all. In fact, the manager was quite awesome about the whole thing and gave me a new one from the latest shipment that already had all the updates. He told me if ANYTHING goes wrong, give him a call. Got home, no errors and everything was working perfectly! Ran a SFC just in case and there were no errors!

HOWEVER, I worked on it this morning, with no issues, until I connected it to the dock and, once again, the screen shows detached. Ran through the SFC and came up with the same damn 0x800f081ferror! I guess we'll be getting this error every time there is a windows update until we get an update to update the updates...