My Surface Earbuds will not connect to more than one device

Anonymous
2020-06-08T12:10:38+00:00

It won't do it at all. Even in the Surface Audio app the only option is to connect to one device and I can't even switch from there. I have to go to Bluetooth settings and disconnect it from the first, and then they will connect to the next. With my Surface Headphones it is not like that at all, and I can regularly have them playing audio from two sources at the same time. 

Were the Earbuds designed to work like this or is there something wrong?

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-06-13T04:25:59+00:00

    Is there a fix on the roadmap or are we stuck with this limitation on a $200 ear buds. Even $40 devices on the market have 2 active connections at a give time. I am curious to know what Microsoft's take is on this.

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  2. Anonymous
    2020-06-09T22:03:39+00:00

    Hi, RowdyBedsaul!

    Thanks for reaching out to Microsoft Community and posting your concerns regarding the Surface Earbuds. We appreciate you taking the time letting us know about this and allowing us to help you out.

    The Surface Earbuds can be paired to 7 different host devices, but can only be connected to one at a time. In order to switch to another host device, make sure there is no audio playing on the original device.

    You can also disconnect your Surface Earbuds through the Surface Audio app on your on your Surface:

    1. Open the Surface****Audio app, then select Devices > Surface Earbuds.
    2. Select Device details, and then select Disconnect.
    3. Select Connect to connect again.

    We hope this helps you out. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    Janette_Z

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