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Can anyone figure out why one screen on my Duo Phone goes black periodically, seemed to happen after last update? Only way to get it back is to turn phone on and off!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please try installing the latest update for your Surface Duo that was released on May 27th:
More information about update can be found here:
Surface Duo update history (microsoft.com)
Please respond back if you installed that May 27th update and you are still seeing one of the screens on Surface Duo go black periodically.
Do we even know if this is a hardware or software issue? If it's hardware, I want to get my device sent in while it's still under warranty.
This has been happening fir me as well since the April update. It's left/right and totally random. Some days it's fine, (no issues) others it can strike multiple times in less than 30min.
It may happen more if I'm reclined. Someone described it as a rotational issue and that seems correct to me. Phone doesn't know which way is up or if the hinge was closed.
Right and left and used off and on that day, periodical!
Was using right/left, but it quit doing it !? I’ll reopen the report if it comes back!
