duo goes black

Anonymous

Can anyone figure out why one screen on my Duo Phone goes black periodically, seemed to happen after last update? Only way to get it back is to turn phone on and off!

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Anonymous

2021-05-04T18:35:41+00:00

Yes... this is exactly that was happening to my phone, but as of yesterday and today it quit giving me that problem!
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Anonymous

2021-05-04T17:32:40+00:00

Same issue. Just started happening. Before the screen goes blank it gives message to double tap to switch screens. If you double tap it will shut off the other screen. This seems to happen at random but happens to either screen. Sometimes while I am typing on screen. As I have been typing this reply, the other screen has went blank and came back twice. Both times it closed the keyboard on the active screen. Starting to frustrate me.
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Anonymous

2021-05-03T22:48:04+00:00

Hello,

When this happens are you doing anything specific and is it the same screen that goes black or is that random? Also can we confirm that you are on the latest update for the Microsoft Launcher, you can check this by going to Google Play Store, searching for launcher and if there is an update you will see the update button.
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