Thanks… it needed one!
duo goes black
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Anonymous
Can anyone figure out why one screen on my Duo Phone goes black periodically, seemed to happen after last update? Only way to get it back is to turn phone on and off!
Surface | Surface Duo | Display and screen
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Anonymous
2021-06-07T18:40:19+00:00 -
Anonymous
2021-06-07T16:08:11+00:00 My device has the May 27th update since it was released. Black screen issues continue. Yesterday it happened while I was using it opened and holding @45 degree angle.
Hoping it can be fixed soon! 😊
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Anonymous
2021-06-07T15:13:35+00:00 Please try installing the latest update for your Surface Duo that was released on May 27th:
- On your Home screen, tap Settings.
- In Settings, tap System > System update > Check for update.
- After the update is downloaded and installed, tap Restart now.
More information about update can be found here:
Surface Duo update history (microsoft.com)
Please respond back if you installed that May 27th update and you are still seeing one of the screens on Surface Duo go black periodically.
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Anonymous
2021-05-20T21:23:10+00:00 Do we even know if this is a hardware or software issue? If it's hardware, I want to get my device sent in while it's still under warranty.
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Anonymous
2021-05-12T02:39:41+00:00 This has been happening fir me as well since the April update. It's left/right and totally random. Some days it's fine, (no issues) others it can strike multiple times in less than 30min.
It may happen more if I'm reclined. Someone described it as a rotational issue and that seems correct to me. Phone doesn't know which way is up or if the hinge was closed.