duo goes black

Anonymous
2021-05-01T19:27:22+00:00

Can anyone figure out why one screen on my Duo Phone goes black periodically, seemed to happen after last update? Only way to get it back is to turn phone on and off!

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2021-12-15T16:36:00+00:00

    It is happening to me as I try to type this message. Irony. It is very frustrating. Same issue became worse and worse on the Duo 1. Now the Duo 2 has the same problem.

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  2. Anonymous
    2021-05-05T15:12:00+00:00

    Same here after April update. I could be doing nothing and one screen just goes black. Sometimes if I move hinged screens they may come back but mostly have to lock, unlock or restart the whole thing to get a screen back.

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  3. Anonymous
    2021-05-04T21:48:49+00:00

    Same thing has been happening to me.  Happened to me when I was using my Duo as an ebook reader and then a couple of times in the car when I had it up on my phone mount with both screens open.  Same issue that others have said, I get a double tap to switch screens message and then one screen goes black.  Closing/opening the duo seems to fix it but it's still annoying.

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  4. Anonymous
    2021-05-03T22:48:04+00:00

    Hello,

    When this happens are you doing anything specific and is it the same screen that goes black or is that random? Also can we confirm that you are on the latest update for the Microsoft Launcher, you can check this by going to Google Play Store, searching for launcher and if there is an update you will see the update button.

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