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My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.
When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.
It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue here. Dell u2410 monitor and MS Mobile Curved 6000 Bluetooth keyboard.
Turning on Bluetooth will disconnect the wireless adapter. .
Your issue is different. But probably related. What happens if you connect your bluetooth devices FIRST and then connect to the Microsoft Wireless Display Adapter?
If I first connect the Bluetooth devices I get a max resolution of 1366x768. If I disconnect the devices the wireless adapter disconnects, after reconnecting I can choose 1920x1080.
Same here..
Surface pro i5 256. MWDA. Philips 46PFL8007/12..
Same thing here. With an Arc Mouse (Surface Edition) paired but not connected, I get the lower resolution. Flattening the mouse has no effect. In fact, it was flat (i.e. not connected) the whole time when I unboxed and installed the MWDA. Both the Surface 3 Pro 3 and MWDA have the latest updates.
@Barb, Any updates from your contacts at Microsoft?
Same thing here. With an Arc Mouse (Surface Edition) paired but not connected, I get the lower resolution. Flattening the mouse has no effect. In fact, it was flat (i.e. not connected) the whole time when I unboxed and installed the MWDA. Both the Surface 3 Pro 3 and MWDA have the latest updates.
@Barb, Any updates from your contacts at Microsoft?
No updates yet.
If you power the SP3 on after a complete shutdown with the mouse flattened do you still have lower res? I have full 1920 x1080..
Do you have any Bluetooth devices besides the Pen?
