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My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.
When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.
It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I tested it again with having my Bluetooth mouse connected before I connected to the display adapter and it connected at 1366 x 768.
So it seems like if you have any Bluetooth device connected when you project your screen it doesn't project at full resolution. If I connect any Bluetooth device after I project at full 1080p resolution it still works fine.
I tested it again with having my Bluetooth mouse connected before I connected to the display adapter and it connected at 1366 x 768.
So it seems like if you have any Bluetooth device connected when you project your screen it doesn't project at full resolution. If I connect any Bluetooth device after I project at full 1080p resolution it still works fine.
Yup. I am trying to get acknowledgement from Microsoft.
Added note - tested at home. Different MWDA, different TV, same SP3. Issues are the exact same - SP3 runs at full resolution without a connected bluetooth device, but runs at lower resolution with a connected USB device. Non-SP3 devices seem to always connect at full resolution.
Also - I don't remember this being an issue originally - I am nearly positive that the MWDA and SP3 were working great together from the moment the MWDA was released, until I went to use it this afternoon.
Thank for the help on this!
Nicolas,
What exact BT devices are you using?
In fact, i'm sure that it's the arc touch mouse which causes the problem, not all bluetooth devices. And this mouse is very useful when i'm doing powerpoint presentations (i'm a teacher).
Thanks
Added note - tested at home. Different MWDA, different TV, same SP3. Issues are the exact same - SP3 runs at full resolution without a connected bluetooth device, but runs at lower resolution with a connected USB device. Non-SP3 devices seem to always connect at full resolution.
Also - I don't remember this being an issue originally - I am nearly positive that the MWDA and SP3 were working great together from the moment the MWDA was released, until I went to use it this afternoon.
Thank for the help on this!
you mention connected USB device. is this in addition to Bluetooth? what USB devices.
