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My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.
When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.
It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
On Tue, 30 Jun 2015 21:12:54 +0000, zorc3 wrote:
>>What would be the correct forum to complain in? Is there a Uservoice page somewhere?
No user voice page. Keep complaining here.
__________________________________________________________________________________________________
Barb
Windows Experience MVP
My Blog - http://digitalmediaphile.com/
Please mark as answered if this answers your question
Thanks for being the one to tell us the truth Barb, this is a disgrace.
We have this problem on all our Surface Pro 3s at work. Spent the last few months going through the support process to find this out now.
Microsoft needs to push Intel to do something to resolve this as it looks terrible for Microsoft and is extremely frustrating for both users and those in IT support. What a waste of time and money for us to purchase all these Microsoft Surface Pro 3s with Microsoft Sculpt Comfort Bluetooth Mouse and the Microsoft Wireless Display Adapters!!!
The amount of time we have wasted troubleshooting this both by ourselves and with Microsoft Support to be told this now is unacceptable!!!
Microsoft Support have made us take back the Microsoft Wireless Display Adapters and exchange them...and they kept wanting to replace our Surface Pro 3s...what a complete waste of time!!!
And to makes things even worse...not only can you not use a Bluetooth mouse with the Microsoft Wireless Display Adapter with the Microsoft Surface Pro 3...you can't even use bluetooth audio when you are doing your presentations with a monitor...you need cables plugged in everywhere...all this completely defeats the purpose of the Surface Pro 3!!!
We want this issue to be resolved.
As the others have mentioned where would be the best place to submit our formal complaint?
I agree. It is a stupid move by Intel. Microsoft apparently won't ask them to
change this behavior without a huge outcry from customers and not enough are
complaining.
__________________________________________________________________________________________________
Barb
Windows Experience MVP
My Blog - http://digitalmediaphile.com/
Please mark as answered if this answers your question
What would be the correct forum to complain in? Is there a Uservoice page somewhere? Thanks!
On Thu, 25 Jun 2015 11:17:53 +0000, adeb_be wrote:
>>Strange to hear that a feature.
>>
>>
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>>And even if it's a feature it's a buggy one, because on my surface pro 2 without any connected BT I have a reduced resolution.
>>
>>
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>>To get the full resolution I have to disable the BT.
>>
>>
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>>Before the last update (in march, see previous post) I was able to get the Full resolution even with a BT mouse connected and no interferance.
>>
>>
>>
>>Very frustrating situation!
I agree. It is a stupid move by Intel. Microsoft apparently won't ask them to
change this behavior without a huge outcry from customers and not enough are
complaining.
__________________________________________________________________________________________________
Barb
Windows Experience MVP
My Blog - http://digitalmediaphile.com/
Please mark as answered if this answers your question
Hello Barb,
Strange to hear that a feature.
And even if it's a feature it's a buggy one, because on my surface pro 2 without any connected BT I have a reduced resolution.
To get the full resolution I have to disable the BT.
Before the last update (in march, see previous post) I was able to get the Full resolution even with a BT mouse connected and no interferance.
Very frustrating situation!
