Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-07-04T12:38:48+00:00

    I've found that almost all the USB wall warts I have (apple stuff, fitbit, jawbone, garmin, etc.) work just fine with the MWDA. So I use that. I bought a USB extension cable from Amazon for around $5.00 (maybe less). 9 feet as I recall.

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  2. Anonymous
    2015-07-04T12:04:45+00:00

    Thanks Barb. It never dawned on me that the USB ports would loose power when the SP3 was disconnected. Years ago I had a Targus dock for my Toshiba clamshell pc. The USB port on that dock remained powered even when the pc was disconnected. This functionality was very helpful when I needed to charge something while using the pc away from the dock.

    If you have any influence with the MSFT powers-that-be tell them that most monitors do not have USB ports (nor do TVs that are more than a few years old). I looked at all of the monitors at BestBuy and could not find one with a USB port. Thinking I had missed something I asked one of the techs and was told that my observations were true....none of their monitors have USB ports. Next I called the MSFT store and you guessed it.....they don't carry a monitor with a USB port!

    The USB cord on the MWDA is very short. Too short to reach my power. The brick on the MSFT docking station does not have the auxiliary USB port.

    So now I have the MWDA USB connected to the regular brick on my SP1 which sits next to the SP3 and all is almost right with the world. If only MSFT and Intel would admit their mistake.........

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  3. Anonymous
    2015-07-04T10:01:36+00:00

    On Fri, 3 Jul 2015 20:27:52 +0000, HeleneGuilfoy wrote:

    >>That's my workaround it is a pain but at least it works until someone can put the pressure to bear on MSFT and Intel to fix what they broke.

    >>

    >>

    >>

    >>But here's my question. Why does nothing BUT the monitor lose connection? Everything runs on BT. When I move my SP3 from the dock it loses connection to the monitor. The keyboard, the number pad, and the Arc mouse all stay connected (at least until I flatten the mouse to get proper resolution on the monitor). But here's another rub.....the mouse REMAINS CONNECTED. I don't have to reestablish connectivity with any of the other devices

    Intel does not think they broke anything. They did this deliberately. Why

    Microsoft allowed them to do this and why they won't demand that they back out

    this "feature" is something I don't understand.

    All of your BlueTooth devices are connecting directly to your SP3 and NOT to the

    dock, so they will keep their connection. You stated:

    "Samsung Monitor connected via MSFT Display Adapter with USB connected to my

    MSFT docking station (my monitor does not have a USB port)

    When I project to my monitor...  "

    so it sounds like you have the USB from the Microsoft Wireless Display Adapter

    plugged into a USB port on the DOCK and the HDMI from the MWDA plugged into the

    Samsung Monitor (?) - this being the case (and an unusual configuration) I think

    that breaking the connection to the SP3 by undocking it turns off the power to

    that dock USB port.

    Can you tell us more about what the MWDA is plugged into?

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  4. Anonymous
    2015-07-03T20:27:52+00:00

    Have MSFT BT Mobile Keyboard 6000, MSFT BT Number Pad, Streamer 14, Surface Pen, AND Arc Mouse Surface Edition connected to my SP3. Samsung Monitor connected via MSFT Display Adapter with USB connected to my MSFT docking station (my monitor does not have a USB port)

    When I project to my monitor I flatten the Arc mouse and get a 1920 X 1080 resolution on my monitor. I do not disconnect BT, nor disconnect any other device.  Once the connection is established I bring the mouse up to operating position and I'm in business! If I don't flatten the mouse the connection is 1366 X 768.

    That's my workaround it is a pain but at least it works until someone can put the pressure to bear on MSFT and Intel to fix what they broke.

    But here's my question. Why does nothing BUT the monitor lose connection? Everything runs on BT. When I move my SP3 from the dock it loses connection to the monitor. The keyboard, the number pad, and the Arc mouse all stay connected (at least until I flatten the mouse to get proper resolution on the monitor). But here's another rub.....the mouse REMAINS CONNECTED. I don't have to reestablish connectivity with any of the other devices.

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  5. Anonymous
    2015-07-03T10:00:20+00:00

    Having the same problem! All already said above. I'm only writing to emphasize this is a nasty problem bothering more and more people that spent a lot of money for a surface pro 3...

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