Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-07-30T16:15:13+00:00

    Hi Barb

    Since posting, my upgrade to Windows 10 came in and now everything appears to work fine! I can connect at the right resolutions and the connection seems stable with the Arc mouse connected, so looks like they've fixed it :).

    It seems to be a little more sluggish to respond on the remote screen than it was before the upgrade, but it's no big deal for me as usually I mirror rather than extend the screen and am watching the screen on the surface to demonstrate something so lag isn't an issue. Of course, the surface screen has to match the 1080p resolution that way and for that reason I actually find myself wishing increasingly often that the Surface actually had a 1080p screen, but it's very good to have it working at last.

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  2. Anonymous
    2015-07-30T12:52:09+00:00

    What version is the Intel Display driver in device manager?

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  3. Anonymous
    2015-07-30T12:50:09+00:00

    That works when using the Microsoft Wireless Display adaptor, but not when mirroring to the Samsung's own built-in mirroring feature or indeed with a Netgear PTV3000 mirroring device (which I also have). With the latter two, as soon as you re-bend the mouse to connect, it crashes the connection to the screen. It works fine with all three devices when the Mouse is not connected though and it works fine in all cases from my Toshiba laptop. This is definitely a Surface Bluetooth issue.

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  4. Anonymous
    2015-07-30T12:24:54+00:00

    Flatten your arc mouse, connect your wireless display, wait until the display is fully engaged, bring your mouse to operational position. There is no need to turn off Bluetooth.

    Try this, it works for me.

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  5. Anonymous
    2015-07-30T08:15:12+00:00

    Just to let you people know, this isn't just a problem with the Microsoft adapter. I have a Samsung TV which supports screen mirroring natively but I could never get it to work with my Surface. Having read this thread, I tried it with my Arc mouse flat (disconnected) and hey presto, it works!

    So this isn't a Microsoft Wireless display adaptor problem per see, it's a problem with the way in which a Bluetooth mouse interacts with the Surface which prevents it from connecting to ANY screen wireless mirroring system.

    I hope that Microsoft can sort this out with firmware or by getting their act together with Intel and sorting the driver. :(

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