Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-01-29T20:17:47+00:00

    If I first connect the Bluetooth devices I get a max resolution of 1366x768. If I disconnect the devices the wireless adapter disconnects, after reconnecting I can choose 1920x1080.

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  2. Anonymous
    2015-01-29T20:00:47+00:00

    Same issue here. Dell u2410 monitor and MS Mobile Curved 6000 Bluetooth keyboard.

    Turning on Bluetooth will disconnect the wireless adapter. .

    Your issue is different. But probably related. What happens if you connect your bluetooth devices FIRST and then connect to the Microsoft Wireless Display Adapter?

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  3. Anonymous
    2015-01-29T19:41:05+00:00

    Same issue here. Dell u2410 monitor and MS Mobile Curved 6000 Bluetooth keyboard.

    Turning on Bluetooth will disconnect the wireless adapter. .

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  4. Anonymous
    2015-01-29T17:16:32+00:00

    Everyone,

    My contacts at Microsoft tell me that this is being investigated

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  5. Anonymous
    2015-01-29T11:11:34+00:00

    On Thu, 29 Jan 2015 06:54:27 +0000, NicolasCohen wrote:

    >>In fact, i'm sure that it's the arc touch mouse which causes the problem, not all bluetooth devices. And this mouse is very useful when i'm doing powerpoint presentations (i'm a teacher).

    I just did some testing with my Parrot Zik BT headphones - if they are active

    when I start a Miracast session, I indeed get the lowered screen resolution. If

    I start the Miracast session with these turned off, I get 1920 x 1080 and if I

    turn the Headphones on, I keep the higher res.

    I can repro with the Arc Touch Mouse Surface Edition as well.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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