Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-02-04T17:20:42+00:00

    If you start the SP3 with the mouse flattened do you still have lower res? I have full 1920 x1080..

    Yes. The mouse was flattened (paired, but not connected) when I unboxed and setup the MWDA and I experienced the lower resolution. In fact, the Arc Mouse was in a drawer in the next room. It wasn't until I read somewhere online about a possible compatibility issue that I even thought to look for the mouse. I had to disconnect it the Bluetooth Settings screen on the Surface before I could get 1920x1080.

    Is you wireless connected via 5GHz or 2.4GHz (don't know what router you have).  I'm connected over 5GHz here and I don't see the issue with the mouse flattened.

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  2. Anonymous
    2015-02-04T16:36:18+00:00

    If you start the SP3 with the mouse flattened do you still have lower res? I have full 1920 x1080..

    Yes. The mouse was flattened (paired, but not connected) when I unboxed and setup the MWDA and I experienced the lower resolution. In fact, the Arc Mouse was in a drawer in the next room. It wasn't until I read somewhere online about a possible compatibility issue that I even thought to look for the mouse. I had to disconnect it the Bluetooth Settings screen on the Surface before I could get 1920x1080.

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  3. Anonymous
    2015-02-04T16:12:24+00:00

    Same thing here. With an Arc Mouse (Surface Edition) paired but not connected, I get the lower resolution. Flattening the mouse has no effect. In fact, it was flat (i.e. not connected) the whole time when I unboxed and installed the MWDA.  Both the Surface 3 Pro 3 and MWDA have the latest updates.

    @Barb, Any updates from your contacts at Microsoft?

    No updates yet.

    If you power the SP3 on after a complete shutdown  with the mouse flattened do you still have lower res? I have full 1920 x1080..

    Do you have any Bluetooth devices besides the Pen?

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  4. Anonymous
    2015-02-04T15:27:00+00:00

    Same thing here. With an Arc Mouse (Surface Edition) paired but not connected, I get the lower resolution. Flattening the mouse has no effect. In fact, it was flat (i.e. not connected) the whole time when I unboxed and installed the MWDA.  Both the Surface 3 Pro 3 and MWDA have the latest updates.

    @Barb, Any updates from your contacts at Microsoft?

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  5. Anonymous
    2015-01-29T20:33:22+00:00

    Same here..

    Surface pro i5 256. MWDA. Philips 46PFL8007/12..

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