I installed the firmware update. Unfortunately problem persists and not fixed. When I turn on Bluetooth, I get low resolution.
That was not fixed. And may never BE fixed.
Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.
When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.
It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?
Surface | Accessories | Wireless display adapter
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
142 answers
Sort by: Newest
-
Anonymous
2015-05-20T20:13:05+00:00 -
Anonymous
2015-05-20T19:51:05+00:00 I installed the firmware update. Unfortunately problem persists and not fixed. When I turn on Bluetooth, I get low resolution.
-
Anonymous
2015-05-20T19:20:03+00:00 Uncheck everything except the firmware. Do that by itself. What happens?
-
Anonymous
2015-05-20T18:54:41+00:00 My 19th May will not install. It sees the full list of updates, 37 in total and the firmware being one.
The surface starts to look like it is going to download and shows the 0% downloaded then almost immediately restarts.
Is it possibly to manually download?
-
Anonymous
2015-05-20T14:05:02+00:00 The 19th May Firmware Update seems to have resolved this issue for me. Resolution is 2160 x 1440 before and after connection. That is with the pen, two different bluetooth mice connected (not at the same time) and a bluetooth keyboard.
That is very strange. Are you saying that when duplicate is selected, the target TV has a resolution of 2160 x 1440? I would expect 1920 x 1080 on the TV at best.
The testing I did here showed no change:
- if bluetooth mouse was connected prior to initiating the casting session, screen res was reduced to 1376 x 768 on both the Surface and the TV.
- if bluetooth mouse was connected AFTER the casting session was in progress both devices were at 1920 x 1080.