Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-05-24T08:13:41+00:00

    I finaly got it working in 1080p.

    Current graphics Driver: 10.18.14.4170

    What did the trick was very stange: I installed hyper-v.

    After you installed hyper v connected standby or any standby at all is not available anymore.

    make sure to apply this workarround to get connected standby working while having hyper v on your machine:

    http://answers.microsoft.com/en-us/surface/wiki/surfpro3-surfnetwork/work-around-for-surface-pro-3-issue-where/bd7c8bde-439b-45d6-8d9d-2776913e45e9

    I am connected agains a Samsung LE46C570 in 1080p now.

    Works only with the smaller 32 Inch Version of this tv now.

    Bluetooth is active, bt devices are conneted and i use a 2.4 ghz wifi connection.

    For the Moment it looks like it works as it should now.

    will Report if it stops working.

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  2. Anonymous
    2015-05-24T08:11:06+00:00

    I finaly got it working in 1080p.

    Current graphics Driver: 10.18.14.4170

    What did the trick was very stange: I installed hyper-v.

    After you installed hyper v connected standby or any standby at all is not available anymore.

    make sure to apply this workarround to get connected standby working while having hyper v on your machine:

    http://answers.microsoft.com/en-us/surface/wiki/surfpro3-surfnetwork/work-around-for-surface-pro-3-issue-where/bd7c8bde-439b-45d6-8d9d-2776913e45e9

    I am connected agains a Samsung LE46C570 in 1080p now.

    Works only with the smaller 32 Inch Version of this tv now.

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  3. Anonymous
    2015-05-23T20:03:24+00:00

    The 19th May Firmware Update seems to have resolved this issue for me. Resolution is 2160 x 1440 before and after connection. That is with the pen, two different bluetooth mice connected (not at the same time) and a bluetooth keyboard.

    That is very strange. Are you saying that when duplicate is selected, the target TV has a resolution of 2160 x 1440? I would expect 1920 x 1080 on the TV at best.

    The testing I did here showed no change:

    1. if bluetooth mouse was connected prior to initiating the casting session, screen res was reduced to 1376 x 768 on both the Surface and the TV.
    2. if bluetooth mouse was connected AFTER the casting session was in progress both devices were at 1920 x 1080.

    No. I'm an idiot. It still doesn't bl * * * * work. My test were not complete. I got too excited it was working and forgot to fully test it.

    However with the pen only connected it does work as it should (tv and Surface at 1920x1080 in duplicate mode). I wouldn't swear but i'm fairly certain that didn't work at those resolutions before.

    Apologies to all.

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  4. Anonymous
    2015-05-23T15:50:45+00:00

    I also sent couple of tweets to Surface Support : https://twitter.com/SurfaceSupport

    They seemed to ignore it.

    They should at least acknowledge, but there isn't anything they can do. Intel deliberately made a change in the driver they supply to Microsoft for the SP3 that lowers the screen resolution when Bluetooth other than the Surface Pen is in use. They've done this even for the 5GHz band which is nuts because that won't interfere with Bluetooth. I suspect that there is a lot of politics on this between MS and Intel involved here which means Microsoft won't comment in any venue.

    I'm not getting anywhere with internal contacts on this one either.

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  5. Anonymous
    2015-05-23T15:17:32+00:00

    I also sent couple of tweets to Surface Support : https://twitter.com/SurfaceSupport

    They seemed to ignore it.

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