Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem

Anonymous
2015-01-23T23:46:25+00:00

My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.

When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.

It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?

Surface | Accessories | Wireless display adapter

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  1. Anonymous
    2015-02-11T20:37:02+00:00

    It's caused by the new driver of Intel HD graphics. Go back to a previous version and it will be ok.

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  2. Anonymous
    2015-02-11T20:25:00+00:00

    Just received my Display adapter today and had the 1366x768 problem. Search and fount this thread.  I have a Microsoft  bluetooth comfort mouse.  I found that I could disconnect the wireless display adapter. Then turn off the mouse using its on/off switch.  Connect to the Wireless Display adapter and the resolution could be moved up to HDTV 1920x1080 size 1377x768 was nor longer the max.  When I closed the control panel windows asked if I  wanted the keep the settings I replied yes.  I then turned  the mouse back on and it would work.  When I check my display settings the were still 2160x1440 and 1920x1080.   Tested the several times.  If the mouse is paired when I pair the display adapter the max size is 1366x768.

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  3. Anonymous
    2015-02-11T17:10:32+00:00

    I have the same issue. When I connect a bluetooth mouse and keyboard to my Surface the highest resolution that it allows is 1366 x768, but I can do full resolution 1980 x 1020. All of my bluetooth devices are Microsoft products. It's weird that they'd cause an issue. I do have my Surface in a docking station too, but the problem only occurs with bluetooth devices attached.

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  4. Anonymous
    2015-02-09T18:13:52+00:00

    I just reinstalled previous driver for Intel HD graphic card (10.18.10.3496) and it works like a charm now at full HD, with the arc touch mouse paired and connected.

    I noticed that the new driver for Intel HD graphic card killed miracast for the EZcast dongle too. I think Intel must work with Microsoft on that big issue for a future update.

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  5. Anonymous
    2015-02-06T07:19:43+00:00

    I've returned my wireless adapter yesterday, when MS fixes the issues I might reorder one.

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