What would be the correct forum to complain in? Is there a Uservoice page somewhere? Thanks!
Microsoft Wireless Display Adapter with Surface Pro 3 Resolution Problem
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Surface Pro 3 is fully updated with the latest firmware and updates and the wireless display also has the latest updates.
When I have my bluetooth on and I connect to the wireless display adapter, my TV's max resolution that I can set is 1366 x 768 but when I turn my bluetooth off first and then connect to the wireless display adapter I can set my TV to 1920 x 1080.
It's kind of annoying to have to turn bluetooth off first before I connect to my tv. Is there something I can do to fix this issue?
Surface | Accessories | Wireless display adapter
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
142 answers
Sort by: Most helpful
-
Anonymous
2015-06-30T21:12:54+00:00 -
Anonymous
2015-06-25T12:56:55+00:00 On Thu, 25 Jun 2015 11:17:53 +0000, adeb_be wrote:
>>Strange to hear that a feature.
>>
>>
>>
>>And even if it's a feature it's a buggy one, because on my surface pro 2 without any connected BT I have a reduced resolution.
>>
>>
>>
>>To get the full resolution I have to disable the BT.
>>
>>
>>
>>Before the last update (in march, see previous post) I was able to get the Full resolution even with a BT mouse connected and no interferance.
>>
>>
>>
>>Very frustrating situation!
I agree. It is a stupid move by Intel. Microsoft apparently won't ask them to
change this behavior without a huge outcry from customers and not enough are
complaining.
__________________________________________________________________________________________________
Barb
Windows Experience MVP
My Blog - http://digitalmediaphile.com/
Please mark as answered if this answers your question
-
Anonymous
2015-06-25T11:17:53+00:00 Hello Barb,
Strange to hear that a feature.
And even if it's a feature it's a buggy one, because on my surface pro 2 without any connected BT I have a reduced resolution.
To get the full resolution I have to disable the BT.
Before the last update (in march, see previous post) I was able to get the Full resolution even with a BT mouse connected and no interferance.
Very frustrating situation!
-
Anonymous
2015-06-25T11:09:46+00:00 On Wed, 24 Jun 2015 16:51:55 +0000, onurg wrote:
>>Tried with latest Surface pro 3 firmware just released yesterday. Still no joy!
the reduced screen resolution problem isn't firmware. It is a "feature" that
Intel introduced in their custom video driver to reduce the impact of BlueTooth
interference. If a BT device other than the Surface Pro 3 Pen is active when a
Miracast session is started, the screen resolution is DELIBERATELY reduced.
Intel is not going to fix this.
__________________________________________________________________________________________________
Barb
Windows Experience MVP
My Blog - http://digitalmediaphile.com/
Please mark as answered if this answers your question
-
Anonymous
2015-06-24T16:51:55+00:00 Tried with latest Surface pro 3 firmware just released yesterday. Still no joy!