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I preordered my surface laptop 3 and ever since I've had it, I noticed that the wifi would stop working at least once an hour for 1-2 minutes. Is anyone else having the same problems?? All of the other devices I use in my house don't have this problem.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've had the issue with my Surface Laptop 3 for more than 1 year. Wifi would drop several times a day while my HP Elitebook sitting right next to it wouldn't have any issues. Tried everything I could find on this forum, but issue only went away after I recently upgraded my Wifi Access point which now supports Wi-Fi 6 (802.11ax). Haven't had a single drop for 1 month now. Hope this helps.
I also had recurrent loss of wifi connection. I noticed that my surface also recognized multiple other networks from our neighbors with auto connect being switched on. So I did hide these wifi networks following instructions given in
How to Hide Other WiFi Networks When Connecting with Your Computer (helpdeskgeek.com)
Problem seems to be solved on my side !
After having loaded the Microsoft drivers, I see more stability with the 2.4GHz WIFI than I do with the 5GHz WIFI radio. That is not an acceptable solution from my vantage point as we pay for and should expect 5GHz connectivity. Possibly points to a deeper issue with the WIFI radio hardware Microsoft chose for this laptop. Will continue to monitor before I contact Microsoft and determine next steps! I didn't have these issues when I first received my laptop so its definitely software/driver related.
I will give it a go. Although the problem seems to have settled somewhat. Thanks 😊
I too was experiencing several drop wifi connections and in recent weeks suspected my router and did a number of f/w updates to no avail. I came across the below link on the Microsoft Support site and after having downloading these drivers for my surface laptop 3 and installing them, the problem seems to have been corrected. I also disabled auto update from the intel driver utility which I suspect is where the problem originated. It is possible that by installing non-approved/tested intel drivers by Microsoft it is what caused the issue. Got my sanity back!
