Surface Laptop 3 Keeps Dropping Wi-Fi signal

Anonymous
2020-03-25T00:35:42+00:00

I preordered my surface laptop 3 and ever since I've had it, I noticed that the wifi would stop working at least once an hour for 1-2 minutes. Is anyone else having the same problems?? All of the other devices I use in my house don't have this problem.

Surface | Surface Laptop | Network

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  1. Anonymous
    2020-04-30T13:38:42+00:00

    I have done all of those things and I am still getting dropped. It does not happen with my school issued Chromebook so I know it is not my wifi.  

    I teach a college class via zoom now and this is a brand new laptop (only three months old) so I am very discouraged.

    Thank you.

    J

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  2. Anonymous
    2020-03-25T04:09:00+00:00

    Hi datboiKevvv,

    Thank you for reaching out to Microsoft Community.

    Have you tried connecting the Surface laptop 3 to another wi-fi network aside from your home network? Does the issue occurs on the other network also?

    Please try these steps to troubleshoot the issue:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Laptop 3 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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