Micorosoft Surface RT won't connect to microsoft account or updat

Anonymous
2017-10-03T18:48:50+00:00

Hi there,

I have tried to sign into my Microsoft Account to connect the Surface RT, but every time it ends up with a message : "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on the Start screen"

I have checked the clock, which is one of the culprits as per the forums, but i don't see any problem with it.

I have reset the surface to see if that would reset something but same result.

I have Run the WSReset.exe to same result.

I do not know what to do, without the Microsoft login, I can not do anything through the Microsoft Store.

Cheers,

Mohammad

Surface | Other

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Anonymous
2017-10-04T08:10:15+00:00

Hi Mohammad,

We are aware that there are customers experiencing issues with Windows RT/8.1 devices connecting to their Microsoft accounts. Our engineers are currently working to resolve the issue as soon as possible.

In the meantime, please continue to use your local Windows login account for the time being. You may try to reattach your Microsoft account as a connected account at a later time.

We appreciate your understanding. Feel free to post back if you need further assistance.

Regards.

Mod Edit: Marking as answered to raise visibility.

(Update 10/11/17) A change was implemented on 10/10 that should resolve this issue.

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  1. Anonymous
    2017-09-14T21:38:04+00:00

    I have just been given a Surface RT tablet. After resetting it to factory defaults and trying to set it up with my Microsoft account I find it will not connect. I just get an error saying "Sorry, we cannot connect at the moment if the problem persists try searching for network problems". There are no network problems, I am sending this from the RT... It also will not connect to Microsoft Update.

    I have checked the date and time are correct. Beyond this I cannot think what it could be caused by.

    EDIT: I can even sign in to Windows Store successfully if I select sign in to apps individually but it still won't let me connect the RT to my Microsoft account.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-15T09:31:33+00:00

    how did you reset? suggest you try the downloadable recovery image

    https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

    and do a complete wipe and reinstall

    >>After resetting it to factory defaults

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  3. Anonymous
    2017-09-16T02:38:02+00:00

    I'm having the same issue!  I have done a factory reset.  Still having the issue.  I will follow this thread.

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-16T10:14:04+00:00

    If you are in the US, go to the closest physical retail Microsoft Store and they

    will take a look.

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