Micorosoft Surface RT won't connect to microsoft account or updat

Anonymous
2017-10-03T18:48:50+00:00

Hi there,

I have tried to sign into my Microsoft Account to connect the Surface RT, but every time it ends up with a message : "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on the Start screen"

I have checked the clock, which is one of the culprits as per the forums, but i don't see any problem with it.

I have reset the surface to see if that would reset something but same result.

I have Run the WSReset.exe to same result.

I do not know what to do, without the Microsoft login, I can not do anything through the Microsoft Store.

Cheers,

Mohammad

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-04T08:10:15+00:00

Hi Mohammad,

We are aware that there are customers experiencing issues with Windows RT/8.1 devices connecting to their Microsoft accounts. Our engineers are currently working to resolve the issue as soon as possible.

In the meantime, please continue to use your local Windows login account for the time being. You may try to reattach your Microsoft account as a connected account at a later time.

We appreciate your understanding. Feel free to post back if you need further assistance.

Regards.

Mod Edit: Marking as answered to raise visibility.

(Update 10/11/17) A change was implemented on 10/10 that should resolve this issue.

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-20T15:46:36+00:00

    I've just been told that "The Windows team has a bug on this and they are investigating.  They've been told how critical this is".

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-20T15:45:08+00:00

    I've just been told that "The Windows team has a bug on this and they are investigating.  They've been told how critical this is".

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2017-09-20T10:53:00+00:00

    There are multiple people reporting this now (over the past several days) in

    Surface RT and Surface 2. YOU should correlate these issues and escalate to the

    Windows team. There is obviously something going on. Customers are doing

    complete reimages and finding they still have this issue. This is NOT a local

    device issue.

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfusing/surface-rt-refreshed-cannot-link-to-my-microsft/22deb738-5861-4e8b-9fe5-e647a886141f

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/surface-rt/6cfb6473-941e-4b01-bd2a-74cac8a147bf

    https://answers.microsoft.com/message/78668cb8-9d83-4b3f-b6b0-06d7354c2a4e?threadId=839bc384-99a3-4776-bc58-40de513aae53

    https://answers.microsoft.com/en-us/Surface/forum/x/y/839bc384-99a3-4776-bc58-40de513aae53

    https://answers.microsoft.com/en-us/Surface/forum/x/y/9444e977-416e-49dd-b2f2-c0860249452e

    https://answers.microsoft.com/en-us/Surface/forum/x/y/13091cbf-381d-43f4-b654-10c139fc0822

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  4. Anonymous
    2017-09-19T22:44:54+00:00

    Thank you for getting back to us. Can you review if your account information are stored in Credential Manager in Control Panel?

    Keep us updated about the findings.

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