Micorosoft Surface RT won't connect to microsoft account or updat

Anonymous
2017-10-03T18:48:50+00:00

Hi there,

I have tried to sign into my Microsoft Account to connect the Surface RT, but every time it ends up with a message : "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for "network problems" on the Start screen"

I have checked the clock, which is one of the culprits as per the forums, but i don't see any problem with it.

I have reset the surface to see if that would reset something but same result.

I have Run the WSReset.exe to same result.

I do not know what to do, without the Microsoft login, I can not do anything through the Microsoft Store.

Cheers,

Mohammad

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-04T08:10:15+00:00

Hi Mohammad,

We are aware that there are customers experiencing issues with Windows RT/8.1 devices connecting to their Microsoft accounts. Our engineers are currently working to resolve the issue as soon as possible.

In the meantime, please continue to use your local Windows login account for the time being. You may try to reattach your Microsoft account as a connected account at a later time.

We appreciate your understanding. Feel free to post back if you need further assistance.

Regards.

Mod Edit: Marking as answered to raise visibility.

(Update 10/11/17) A change was implemented on 10/10 that should resolve this issue.

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  1. Anonymous
    2017-09-30T05:43:02+00:00

    Hi.

    Is there any news on this being fixed or ETA of resolution? From what I have heard, this is an issue with the MS backend rather than anything on the Surface itself.

    Thanks!

    :-)

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  2. Anonymous
    2017-09-26T14:09:36+00:00

    Only had the surface RT for 3 days from amazon cant even login

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  3. Anonymous
    2017-09-25T18:04:15+00:00

    This is interesting, I had thought it was an MS issue. 

    At least by installing Apps singing in individually before it updated I have enough functionality to use my Surface. It's actually working well. Stable and fast, well as fast as it was.

    I would hope that MS fixes their back end issue or sends more that a $100 coupon. With their resources, leaving a server up that had been working with the RT devices, would have been a much better business choice. One would think if they know the issue a backup could be up and running quickly. I think somebody forgot that users do reset for many reasons.

    Apparently I now have 2 devices on borrowed time, my Surface RT and my MS Lumia phone...

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  4. Anonymous
    2017-09-24T22:09:35+00:00

    I have exactly the same issue and as far as i understood from this forum is useless to try to

    find a solution because the only one that can solve this issue are MS engineers! I hope

    they solve it soon!

    It's almost a week that this problem is happening and still no solutions. I will never buy another microsoft surface or pc. They just forget about their previous devices, and surface 2 RT are not  even that old! Not even comparable with apple! I am very disappointed! I need to use my machine but right now is useless!

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