Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2014-01-30T12:29:16+00:00

    Are you getting the PAGE_FAULT_IN_NONPAGED_AREA error in conjunction with the Bitlocker issue like we are? Try repeatedly rebooting it, over and over again. With any luck, it will eventually progress far enough to run Windows Update. Apply all available updates.

    That's the error I got. I entered my bit locker key, but then it would not restart. So I forced a shut down. It then did an update and the machine was up and running.

    So, I'm told the official fix should have been fed to me.

    I am now waiting for the battery to run out to see whether I still have the same issue.

    If it recurs, may be time to dump the whole Surface thing and get a better Win 8 tablet (I still prefer Win 8 to the others).

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  2. Anonymous
    2015-10-07T15:04:59+00:00

    I had this same issue on a Lenovo laptop after a BIOS upgrade. Solved it by going to control panel -> BitLocker Drive Encryption -> C: -> suspend protection -> resume protection

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  3. Anonymous
    2016-06-06T22:09:37+00:00

    I am unable to get past the BitLocker screen, which restarts my tablet no matter what i do

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