Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2013-12-14T22:03:08+00:00

    Hello BrianneMetzger

    Were you able to proceed with the reset?  Any further details?

    Best regards

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  2. Anonymous
    2013-12-14T22:21:54+00:00

    I too had the blue screen bitlocker key request today after a reboot. Fortunately I was able to get the key but if I wasn't I would have been more than *****d. I don't see the purpose of it.

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  3. Anonymous
    2013-12-15T15:56:41+00:00

    Tony, bitlocker drive encryption is not an option in control panel. Please get back to us with a solution. I suffer random reboots that ask for bitlocker keys and also regular reboots sporadically require the key. I don't want to also have that available to use my device. Have been to windows store, they were unable to deactivate.

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  4. Anonymous
    2013-12-15T16:14:10+00:00

    Tony, bitlocker drive encryption is not an option in control panel. Please get back to us with a solution. I suffer random reboots that ask for bitlocker keys and also regular reboots sporadically require the key. I don't want to also have that available to use my device. Have been to windows store, they were unable to deactivate.

    I do not think bitlocker can be turn off on Windows rt devices. I will verify myself later. I personally would not and will not turn off bit locker... But I understand the frustration most are facing here... Are you letting the power drain? A few us us on the board are thinking this may have something to do with it...

    I am going to pass the information on this forum to another enthusiast forum with "connections"  for help later today.

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