Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2014-01-01T16:53:02+00:00

    I recently bought a Surface 2 for my mother and I was really impressed by the tablet quality but after some days of use the table ran into a very annoying issue:

    "your pc ran into a problem..." and you need to provide the recovery key for bitlocker.

    The issue starts randomly when the Tablet is in standby.

    I'm struggling for years to protect Microsoft from Apple fan... but this is very very frustrating!

    I can't get it....

    What have I to do?

    Have I to give back?

    Thanks.

    Enrico

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-01-01T11:14:07+00:00

    On Tue, 31 Dec 2013 21:37:58 +0000, Steven_B wrote:

    |Our plan is to release the update during the January 14 Patch Tuesday cycle.

    "Microsoft is working on a solution that will be installed on Surface 2 devices

    through Windows Update. The planned release date is January 14, 2014. More

    information will be provided in this article when it is available."

    Given the number of people afflicted with this, why would Microsoft not release

    the patch earlier if it is available?

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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  3. Anonymous
    2013-12-31T21:37:58+00:00

    Greetings all,

    The Windows team has published a public statement relating to some of our Surface 2 devices prompting for the BitLocker key upon reboot.    The public support article is located here: http://support.microsoft.com/kb/2921482   Our plan is to release the update during the January 14 Patch Tuesday cycle.  Please see below for more information and the link to the article.  

    To retrieve your BitLocker recovery key if you do not have it available, follow these steps:

    1.     Open a browser window on another trusted computer or mobile device.

    2.     Go to the following Windows website:

    http://windows.microsoft.com/recoverykey

    3.     Sign in by using the same Microsoft account name and password that you use on your Surface 2 device.

    For more information about this process, see BitLocker recovery keys: Frequently asked questions

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