Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2013-11-16T19:26:33+00:00

    Yes, it would be nice to hear something from Microsoft on this besides the one response that doesn't seem to apply to RT.

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  2. Anonymous
    2013-11-16T16:49:35+00:00

    Hej Tony_Du,

    Is there any progress in solving this issue? The problem is very annoying. Owners of a Surface 2 who have this problem, and I am one of them, can’t be sure that the device is able to run when they need it!!!

    Thanks,

    /Wim

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  3. Anonymous
    2013-11-16T16:28:08+00:00

    It happened twice also for me on my Surface 2 RT. The first time it happened was a week ago, and as I had no spare PC nearby I regenerated the PC, But today it happened once more. This time I could retrieve the bitlocker code and could enter it successfully. In both cases the bitlocker problem showed up after I restarted the Surface 2 after it had been switched off for some hours. Normally this goes fine, but sometimes apparently it doesn't like it.

    I can see in Control Panel  that my C: drive is Bitlocker-encrypted. But I can't see in Control Panel how to switch this feature off, which seems also diificult to do in normal running situations. As I don't want to carry the bitlocker key with me everytime I take the Surface 2 out for a walk, I would like to disable bitlocking. Can Microsoft please inform how to do this? Can it be done as part of the disk initialisation process during a rebuild of the Surface?

    Thanks.

    /Wim

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  4. Anonymous
    2013-11-14T18:54:57+00:00

    Same thing just happened to me after an update.  What a PITA.   I then spent several minutes staring at "We're just collecting some error info, and then we'll restart for you (0% complete)".  I gave up and did another hard reboot - eventually it booted, maybe lost a couple of settings (for example now it requires a login from the lock screen) but seems ok otherwise.,

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