Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  1. Anonymous
    2013-12-21T22:13:55+00:00

    The bitlocker thing was something that started with the last update, 12/10 and Microsoft is aware of the problem and trying to fix it. Why it has been messing up on your device for awhile I have no clue.

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  2. Anonymous
    2013-11-13T20:07:36+00:00

    I had the same problem last week. Called support, they ensured I had all the updates, made me reset / resinstall. Unfortunately, after the updates from last night, it asked again for the recovery key.

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  3. Anonymous
    2013-11-08T13:54:39+00:00

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  4. Anonymous
    2013-11-07T01:12:22+00:00

    Hi Tony,

    Thanks for that and I thought of turning BL off but with Windows RT 8.1 it appears that turning BL off is not possible.

    Seems a very strange issue as we have two identical Surface 2 in the house with identical updates but two different behaviours.

    Cheers,

    Andrew

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