Bit Locker Recovery Key Requested at Boot Time

Anonymous
2013-11-05T08:14:46+00:00

Hi,

At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.

But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.

Especially as I am trying to sell her the Surface 2 over an iPad.

Any assistance in this would be most welcome.

Kind Regards,

Andrew

Surface | Other

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Anonymous
2014-01-06T19:58:11+00:00

Hi,

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.

Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

Step 3: Tap or click Check now. 

Step 4: If there are updates available, tap or click View details. 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

Thanks!

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  2. Anonymous
    2013-12-29T22:06:04+00:00

    Hello Reagan_L

    I've tried the above suggestion and it doesn't work. But now i'm wondering if it is just my surface that is the problem, i think it is hardware related.  i can't find to many people with this error so maybe mine has got an production fault. Should i consider sending it back ?

    Some extra info on the fault :Sometimes i get a blue screen after bitlocker with an error : error in nonpaged area.

    It is really getting on my nerves and ruining the whole tablet experience  , hope you can help me !

    Greets

    Nsmet

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  3. Anonymous
    2013-12-29T21:48:30+00:00

    Had this hit me today, thank god I had my key on the SD card and could get it with my phone.  If this had happened when trying to present to a customer it would have been a disaster.  This has to be fixed, I don't want bitlocker to automatically be on my tablet.

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  4. Anonymous
    2013-12-29T19:25:30+00:00

    I then spent several minutes staring at "We're just collecting some error info, and then we'll restart for you (0% complete)".  I gave up and did another hard reboot - [...]

    I have exactly the same issue... After each reboot I have to enter the recovery key.

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