Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2018-01-03T03:43:13+00:00

    Hi all,

    I have the same issues described above, except i have a surface 3

    Pinch to zoom works fine-- but the surface pen doesnt write. It's paired, I've tried the "trouble shooting and hardware" run and that didnt solve the issue. Restarting the device didnt start the issue. I actually went and got a new surface pen-- the new one conncected and worked for about 1 week and I'm back to square one-- the pen doesnt write. Any advice?

    I'm a medical student and can't function without this thing. PLEASE help. Thanks!

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  2. Anonymous
    2018-01-06T14:14:31+00:00

    Hi David,

    We hear you. If your Surface pen won't write. You can follow the troubleshooting steps that can be found on this link. You may also try to reset touchscreen calibration. Please refer to this link to learn more.

    Should you need further assistance, feel free to get back to us.

    Regards.

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  3. Anonymous
    2018-01-06T16:35:52+00:00

    As I mentioned nearly one month ago my solution is to take an old driver I found in the device manager.

    2 weeks ago I had to go back to a backup I made last summer without the creators update.

    Everything with pinch to zoom and the pen worked fine until I got the creators update.

    After that I had the same issue with the pen again.

    So I reverted to the elder driver and ... it works since then.

    I tried later to switch to the latest driver for the touch device from December but with no success.

    So I switched back to the old driver from july 2016.

    Since then I have no problems.

    My conclusion is, that the actual Intel - drivers are rubbish and there is no real solution since more than 2 months.

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  4. Anonymous
    2018-01-06T17:00:31+00:00

    Hi everybody,

    got the same problem (pen not working  as well as zoom) after creator update. 

    after a cuple doing research I found this:

    https://blogs.technet.microsoft.com/surface/2017/12/08/updates-for-surface-book-07-december-2017/

    I installed the the drivers, restarted my surface-book and hey....it worked...and it still works for me.

    I turned my surface book of, restarted it, woke it up from sleep ;) ... and it still worked!

    So I hope that this may help!

    Best regards

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