Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

260 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2017-12-11T22:31:41+00:00

    Same for me: only 5 updates, and no precision touch device update which is stuck at version 1.2.0.83.

    After installing these updates, these two bugs are still there:

     - pinch to zoom on the touchscreen doesn't work anymore after waking the Surface Book from sleep

     - the surface pen doesn't work when resuming: buttons work but I cannot draw on the screen

    For these two problems, rebooting temporarily fixes the problem. But it's of course not a solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-12-11T22:47:28+00:00

    Have tried installing thru msi?

    Solved it for me.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-11T22:51:57+00:00

    What do you mean?

    Was this answer helpful?

    0 comments