Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-09T07:03:49+00:00

    Yes, it is disappointing. Seems like plain carelessness. I had myself nearly convinced to order a SB2 with a Surface dial. When the problems from the update 'surfaced' I decided that would be unwise; if the pen is so difficult to get right, what chance would there be that the dial would be usable. And I couldn't in good conscience sell my SB1 to someone while it's in this state.

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  2. Anonymous
    2017-12-09T08:03:09+00:00

    Hi MartinHogarth,

    Just tested your scenario, using or not "tablet mode" : both cases did not have any issue.

    Have you got all the drivers updated ? I had a partial update from Windows Update (still not working after that) and had to download the msi for full install.

    A precision to MS guys : yes I was far over 40% on battery (was 100% both & plugged-in) when searched for updates thru WU. Also tried to reboot and ask WU to search again.

    Regards

    Thanks for your support.  I installed drivers through Windows update and did a reboot from fresh.  This didn't resolve the issues on the day the intel drivers were released.  However, last night I received several firmware updates (released yesterday to me anyway) so perhaps there is mileage in these.  Fingers crossed this resolved my problem.  

    Best regards

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  3. Anonymous
    2017-12-09T10:04:00+00:00

    Hi there,

    Yesterday, I have downloaded the updates and installed them.

    As writen, it was working fine until the next "go to sleep" mode.

    I've spent my night reading all the posts for that subject.

    I've found that someone has used the manual driver update and pointed the system to a former driver version.

    I did the same and I'm using now version 1.2.70 of the Intel Precision Touch Device.  My SurfaceBook ( first generation i7 512)  went several time on sleep mode and and I haven't yet been facing that issue.

    But I've noticed too that there is a warning sign next to NVIDIA GeForce GPU and as Other, writing this text using Edge is very anoying (lack of reactivity, more when you use back space).

    I hope that feedback could help Other while Microsoft will provide a permanante and official fixe.

    Have a nice weekend :).

    Zack

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  4. Anonymous
    2017-12-09T12:41:11+00:00

    Yes, the driver is available for Surface Book. I see that you tried to manually download the package via the MSI. It appears you may be using the wrong one. You will want to use the SurfaceBook_Win10_16299_1710000_0.msi package. This is the current package that is for the Fall Creators Update (which is OS build 16299). You can stay up to date with when these packages are updated via our Surface Blog for IT Pros page.

    For others, if you are continuing to see an issue after installing the update from Windows Update, please report back on what version of the Intel Precise Touch driver you now have installed [this is found under Human Interface Devices in Device Manager] and confirm that you have completed a restart to finalize the installation.

    Thanks,

    Greg

    thanks Greg

    I forgot to check build number and take the highest version... I have installed manually right version for FCU and now I'm with 1.2.0.99

    Now... trying to hibernate and wake up for a few days

    Thanks.

    David

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