Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-08T19:37:37+00:00

    Thank you Greg,

    I've updated my SB with the today updtaes and it has worked fine until my device went to sleep.

    I'm still facing the same issue after having installed the updates.

    Again, Everything works fine after desabling and re enabling the Intel Precision Touch device from the Device managment.

    Did I missed Something?

    Thank you again for your help.

    Regards,

    Zack

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  2. Anonymous
    2017-12-08T22:50:08+00:00

    I had high hopes for the latest update; does anyone test these across the SP platforms?  I can confirm this has not resolved the issue. On coming from sleep tonight with no attached keyboard I had no input from pen or screen. Completely useless had to hard reset.

    Oddly, now input of text via screen is horribly laggy.

    Tomorrow I will return the two other Surface Pro's for refund, these were Christmas presents for children but I shall purchase something else.

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  3. Anonymous
    2017-12-08T22:50:57+00:00

    Hi Greg

    is there really something for Surface Book ? This morning I have received an update for drivers (only 5 - Nividia, system... not 7) and nothing for Precise Touch Driver (stuck with 1.2.0.83).

    I tried to download manually but no differences, still 1.2.0.83... for surface book the name is SurfaceBook_Win10_1701000_0.msi and for Surface Pro 4 SurfacePro4_Win10_1701001_0.msi

    What's wrong ?

    Thanks

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  4. Anonymous
    2017-12-08T22:55:14+00:00

    Greg,

    Update=fail.

    Did you test on a different platform?

    Just returning two SP's for refund.

    Other is now worthless, writing this text is painful now the scree is laggy

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