Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-12-07T17:47:17+00:00

    Hi,

    Same for me... I was happy seeing my Surfcae Book working as it should, but don't knwo when Something happend, but the day after, I was facing the same issue again.

    I did an desable/enable device on Intel Precision HD (Under Device Managment), like described in previous post, then restar and it works again.

    That's cool for a personal usage, but unfortunately, I'm suing my device for profesionnal purpose and strating that process during a meeeting, is not cool at all...

    Shall we have a permanante fix from Microsoft?  For a 3k€ device, this is not acceptable.

    Thank you all for your tests and attempts.

    Zack.

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  2. Anonymous
    2017-12-07T22:41:36+00:00

    Received 2 updates tonight : 

    Seams multi-touch on screen more stable, but pen writing still not working after a go to sleep>wake up (and probably other events I did not determined)

    Realtek media update seems to have solved issue with "Intel OED smart sound driver" not loading.

    Glad to see things moving on.

    Hope to have Pen driver update soon.

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  3. Anonymous
    2017-12-08T00:49:49+00:00

    It's been almost 2 months and there has not yet been a fix pushed for the pen issue or multi-touch pinch to zoom from what I can tell. 

    I am on auto updates with my 256 /16 i5 SP4 running FCU. 

    This is a very challenging bug, especially for those of us who frequently use the pen inputs. Even with restarting the tablet, removing the pen battery and reconnecting the pen, it doesn't work well. The tap to click for the pen still won't work after stepping through the resolution workarounds. 

    When will this be resolved, Microsoft?

    My >$1200 device is only half functional for me currently thanks to this!

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  4. Anonymous
    2017-12-08T04:07:23+00:00

    Thanks Greg...I just downloaded the update tonight, I will let you know if tomorrow if the issue is fixed.  Thanks for your quick response!

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