Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-27T19:17:20+00:00

    disabling precise touch device did not solve the issue for me. It only made the touch screen totally inoperable, i.e., not responsive to touch. 

    Dont forget to reenable, if you haven’t done so already 😀

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  2. Anonymous
    2017-11-28T01:54:48+00:00

    Does pinch to zoom fail as well when in this condition? others have found that going into device manager and disabling/enabling the "Intel(R) Precise Touch Device" in device manager made both the pen and the multi-touch work again. Less disruptive than restarting. And the problem will probably re-occur.

    Open device manager,  Click on human interface devices to expand it and it should be near the bottom of the list. This is a temporary fix and the issue may return, but for now, it is the only work around.

    Engineering asked that anyone afflicted with this use the Feedback Hub App to send in a bug while in the bad state before disabling/re-enabling so that they can get the logs.

    Disabling and Re-Enabling the Intel(R) Precise Touch Device driver resolved my issue On my Surface Book Pro. Next time it occurs I will send in the bug report prior to performing the disable/enable.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-11-28T11:01:43+00:00

    you need to disable and then RE-ENABLE it.

    >disabling precise touch device did not solve the issue for me

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  4. Anonymous
    2017-12-02T12:31:21+00:00

    I too have the issue and disabling/re-enabling the touch driver no longer works where i have done it so many times!

    I now have to restart the device eveytime, I once updated my SB 5 times in one 1-hour lecture at uni because of it!!!

    When you pay over £2K for devices like this its an absolute joke!

    Microsoft also deny that this issue exists as i have been in contact with them and they claimed it was just my device having this issue!

    So they sent me a new one and what a surprise..... the same thing!

    Is this just a SB 2016 issue? or across all SB's?

    I have the first model and was curious is the newer ones have it too?

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