Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-25T20:57:26+00:00

    I have this problem, what a stupid thing. How can they release a system without testing it. I paid $2500+ for my SurfaceBook just to have the pen stop working. Why can't the just release a hotfix?

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  2. Anonymous
    2017-11-26T11:13:16+00:00

    @Shahin: If it was a Notebook from another Producer, fine. Sometimes those problems happen. But it is Microsoft's reference design. It is their damn Notebook. And it is their system. I don't even know how bad their quality checks have to be to release such a faulty update. If it happened with a small update, also fine. But it happened with their major fall creators update. So bad..

    2 Months with this problem now and no fix.

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  3. Anonymous
    2017-11-27T15:41:13+00:00

    Thanks - this was really helpful!

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  4. Anonymous
    2017-11-27T16:59:53+00:00

    disabling precise touch device did not solve the issue for me. It only made the touch screen totally inoperable, i.e., not responsive to touch.

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