Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

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Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

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  1. Anonymous
    2017-11-09T20:07:15+00:00

    Hi everyone,

    I've had this issue too. For me, it resolves by stopping my Surface Book from going into hibernate in power options (there is a box you can tick to do this if you bring up advanced options). I hope that's some help, and that it doesn't repeat something someone else has said in the long thread here. It is sad that Microsoft keep offering the same incorrect advice about batteries and restarts when there is clearly a problem here which is not of our making.

    Best,

    Ian

    Ian

    The hardware trouble shooter fixed it, but the pen would stop working again from time to time. After running the hardware troubleshooter, restarting computer and disabling the hibernate feature, in that order, it seems to be permanently fixed it. Thanks!

    mike

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  2. Anonymous
    2017-11-09T22:42:14+00:00

    Hi everyone,

    I've had this issue too. For me, it resolves by stopping my Surface Book from going into hibernate in power options (there is a box you can tick to do this if you bring up advanced options). I hope that's some help, and that it doesn't repeat something someone else has said in the long thread here. It is sad that Microsoft keep offering the same incorrect advice about batteries and restarts when there is clearly a problem here which is not of our making.

    Best,

    Ian

    Ian

    The hardware trouble shooter fixed it, but the pen would stop working again from time to time. After running the hardware troubleshooter, restarting computer and disabling the hibernate feature, in that order, it seems to be permanently fixed it. Thanks!

    mike

    How do i run a hardwear troubleshooter?

    I have same issue and unable and disabling touch input doesnt always solve it.

    & restarting the device every two hours is just stupid.

    I use onenote to write everyday, so its a big pain!

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  3. Anonymous
    2017-11-09T23:08:02+00:00

    Thank you so much.  I like easy quick workarounds!

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  4. Anonymous
    2017-11-09T23:21:02+00:00

    I searched find and fix problems with devices. You click on it, it will take you to a control panel option entitled Troubleshoot and help prevent computer problems. Click next, it will search from problems, then when it's done, restart and it should be good. Just don't forget to turn off hibernation. I hope this help because the pen is great, but is frustrating when it doesn't work.

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