Surface Pen or Multi-touch not working after Fall Creators update is installed on Surface Pro 4 or Surface Book

Anonymous
2017-10-20T17:33:35+00:00

After installing the new fall creator update, my surface pro 4 pen no longer writes, erases or interacts with the screen at all. All the buttons function normally. I used the Microsoft diagnostic trouble tree which had me replace batteries re-install the device, which did nothing. Is anyone else having this issue after the Fall Creator update installed, and if so do you have a solution? Thanks.

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-08T02:31:30+00:00

Hi everyone,

Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

You can find the details of the latest update on our Surface update history page.

Greg

Was this answer helpful?

20+ people found this answer helpful.
0 comments

260 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2017-10-21T07:10:54+00:00
    • Have you tried installing and updating the drivers and firmware specifically for Surface Pro 4? If not yet, it will be a good idea to do so: Surface Pro 4 Drivers and Firmware.

    I am running build 16299.19 which is the latest. If there are newer files among those listed, I cannot easily tell what they are. I also checked some drivers in Device Manager to ensure they matched the latest version on the SP4 Update History page.

    Instead of posting a link to a bunch of hard to identify files though it would be nice if you told me which ones I actually need! This would show me you actually thought about my issue and checked the link for me.

    • We recognize that you've made an emphasis on [NOT] providing generic troubleshooting. However, we need to clarify if you've tried the solution steps found in this support article: Troubleshoot Pro Pen.

    I'm glad you recognize it, but clearly you don't believe it! Of course I have tried these very basic steps. For your reference, I am an IT person. I do miss things and make mistakes, but God do I try.

    I have added a video showing the issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2017-10-21T07:30:24+00:00

    12/7 Update:

    Hi everyone,

    Today, we released an update to the Intel® Precise Touch driver (Intel Corporation – HIDClass – 1.2.0.99). This driver resolves an issue where after Surface Pro 4 or Surface Book wakes from sleep, the touch driver will no longer respond to multi-touch input (like pinch to zoom) or the pen does not write.

    We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

    You can find the details of the latest update on our Surface update history page.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-10-21T11:01:20+00:00

    is

    https://support.microsoft.com/en-us/help/4023474/surface-troubleshoot-surface-pen-with-single-button-on-flat-edge

    what you used?

    if you have not tried a two button reset, please see if that helps:

    Step 1:    Press and hold the power button on your Surface for 30 seconds and then

    release it.

    Step 2:    Press and hold the volume-up button and the power button at the same

    time for at least 15 seconds and then release both.

    The screen may flash the Surface logo, but continue holding the buttons

    down for at least 15 seconds.

    Step 3:    After you release the buttons, wait 10 seconds.

    Step 4:    Press and release the power button to turn your Surface back on. You

    should see the Surface logo.

    can you try your pen on someone else's Surface and their pen on yours? If you

    are in the US, you can go to a physical retail Microsoft Store and they will

    assist.

    >>I used the Microsoft diagnostic trouble tree

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments